Technical Services

6 days ago

Austin, United States Metasys Technologies, Inc. Full time
Once selected you should be eligible to pass through the Drug Test and Background Test
Driving- Greater than 51% (personal vehicle)

Job Title: Technical Services - Office (DocuCare) Level 2
Location: Austin TX 78746
Duration: 12+ months (possibilities of extension)
Shift timing- Monday to Friday 8:00am to 05:00pm

ESSENTIAL FUNCTIONS: -
  • Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
  • Provide on-going end user training on equipment
  • Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications
  • Break-fix activities account for 70% of role responsibilities.
  • Provide IP address support
  • Perform basic equipment problem diagnosis
  • Point of contact for equipment removal and delivery for onsite support
  • Contact service as required (Client and 3rd party)
  • Utilize Client web-based applications as required to include Service Call Handling
  • Accurate call reporting on Equipment in Client designated systems
  • Remote Service call onsite support Driving (if required for duties)
  • Download and install printer drivers on end-user equipment
  • Perform printer mapping to PC as required
  • Escalate printer network issues to appropriate resource
  • Physical as well as remote device management and control
  • Device Configuration (Enter IP address, scanning templates, User access levels
    Scan to File/Email, etc) Monitor/apply current software updates/patches on site contact for remote solve resolutions requiring technical expertise
  • Non-Client device management as required
  • Perform remote device monitoring and remote solve (Client Device Management)
  • Identify and promote Client Office Solutions
  • Pro-actively manage consumables and supplies using the DOS calculator
  • Maintain on-site operator replaceable parts inventory
  • Collect equipment meter information and submit for billing purposes
  • Perform Data Entry for activity and asset tracking
  • Manage and maintain on-site parts inventory using PM4
SKILLS: -
  • Lift and move up to 50 pounds
  • Read, write and follow basic English instructions
  • Customer service and communication skills
  • Ability to manage multiple tasks
  • Perform duties with minimal supervision
  • Basic Equipment problem solving and diagnosis per training provided
  • Customer problem resolution including escalation as required
  • Coordinate work tasks to ensure fulfilment of SOWs
  • Track and report account information as required - 1-2 years relevant experience resolving customer and equipment printing issues
EDUCATION: Minimum High School diploma or equivalent
EDUCATION VERIFICATION: Yes

Metasys Technologies is an equal opportunity employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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