Technical Services Engineer
4 days ago
MongoDB is a leading provider of modern database solutions, empowering innovators to create, transform, and disrupt industries by unleashing the power of software and data.
Job SummaryWe are seeking a highly skilled Technical Services Engineer to join our team. As a Technical Services Engineer, you will be responsible for advising customers and solving their complex MongoDB problems. You will work closely with our customers to understand their needs and provide expert guidance on best practices for running MongoDB at scale.
Key Responsibilities- Provide expert technical support to customers, including troubleshooting and resolving complex issues
- Develop and maintain strong relationships with customers, understanding their needs and providing tailored solutions
- Collaborate with internal teams, including product management and development, to ensure customer needs are met
- Stay up-to-date with the latest MongoDB features and technologies, and apply this knowledge to provide innovative solutions to customers
- 7+ years of experience in the database industry, with a focus on operational production databases at scale
- Experience with cloud architectures, including Google Cloud Platform, Microsoft Azure, or Amazon Web Services
- Strong customer management and stakeholder management skills
- Ability to communicate effectively and in a timely manner with various stakeholders
- Experience with systems engineering, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
- Good understanding of networking concepts and protocols
- Experience with storage engineering, including NAS, SAN, SSD, multi-pathing, and caching
- Ability to analyze issues holistically, from the application tier through the database, down to the storage
MongoDB offers a competitive salary range of $90,000-$176,000 USD, as well as a comprehensive benefits package, including equity, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, and access to transgender-inclusive health insurance coverage.
We are committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal employment opportunity employer and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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