Customer Service

2 months ago

Austin, United States Really Communications, Inc. Full time

About Us: REALLY is at the forefront of building the world’s largest people-powered mobile network. Our mission is to inspire and empower a global community to create a decentralized wireless network, ensuring internet access as a basic human right. We are committed to privacy, security, and delivering exceptional customer experiences. Join us in our mission to revolutionize connectivity and make a real difference.

Position Overview: We are seeking a dedicated and tech-savvy Customer Service Representative to join our Technical Support team. In this role, you will assist customers during the activation of their wireless phone plans, providing exceptional support and troubleshooting to ensure a seamless and positive experience. Your expertise and dedication will play a crucial role in maintaining customer satisfaction and loyalty.

Key Responsibilities:

  • Assist customers with the activation of their wireless phone plans, ensuring a smooth and efficient process.
  • Provide technical troubleshooting support for customers experiencing issues during activation.
  • Answer inquiries related to REALLY’s plans, services, and features, including Clutch and Limitless plans.
  • Guide customers through step-by-step solutions for common technical problems, including device setup, network connectivity, and account configuration.
  • Maintain accurate and detailed records of customer interactions and technical issues in the customer support system.
  • Collaborate with other support teams and escalate complex technical issues as needed to ensure timely resolution.
  • Stay up-to-date with the latest product features, updates, and industry trends to provide informed support to customers.
  • Contribute to the creation and improvement of technical support resources, such as FAQs, guides, and troubleshooting articles.

Qualifications:

  • High school diploma or equivalent; associate or bachelor’s degree preferred.
  • Proven experience in customer service, preferably in a technical support role within the telecommunications industry.
  • Strong technical aptitude with the ability to quickly learn and understand new technologies and systems.
  • Excellent problem-solving skills and the ability to think critically and analytically.
  • Exceptional communication skills, both verbal and written, with a customer-centric approach.
  • Patience, empathy, and a positive attitude when dealing with customers.
  • Ability to work independently and as part of a collaborative team.
  • Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development within a dynamic and innovative company.
  • A supportive and inclusive work environment that values diversity.
  • The chance to be part of a revolutionary mission to change the way the world connects.

REALLY is an equal opportunity employer and we welcome everyone to our team. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.

Join REALLY and be a part of the future of connectivity

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