Call Center Representative

2 weeks ago

Madison, United States Rose International Full time

Min Hourly Rate($): 17.50

Max Hourly Rate($): 18.00

***Only qualified Customer Service Representatives candidates located in the Madison, WI area will be considered as this position is hybrid and requires onsite presence***

The Customer Service Representative (CSR) provides support in a call center environment including choice counseling and enrollment in a Health Maintenance Organization (HMO), through multichannel communications. The CSR staff inform and educate members regarding choice options, as well as perform data entry of enrollment choices and exemption/disenrollment in the client system.

Training:

* First 2 weeks of training is completed onsite

* After successful completion of training, CSRs are allowed to work remote but may be expected to return on-site per the client’s request at any time

Required Education:

* High School Diploma or equivalent

Required Qualifications:

* Must be able to start position on May 20, 2024

* Must be able to type 30 WPM

* Must have 2 years in Customer Service or Office Setting experience

* Must Have High Speed Internet with Modem for being able to work remote

* Must be able to report onsite, if needed

* Must have quiet place to work free from any distractions

Customer Service Call Center Rep Responsibilities:

1. Provides customer service by managing customer calls, obtaining information from potential members, members, and assessing needs.

2. Maintains updated knowledge of the client programs and health plans available to members and members.

3. Processes enrollments, exemptions, and disenrollments by phone, mail, or other contact methods and inputs data into the client systems

4. Works with a diverse population to provide general program information and answers questions about the Wisconsin insurance programs.

5. Provides information to members and members to assist them in choosing a health plan, including specific information about each health plan, such as benefits and the plan's network of providers.

6. Responds to calls, emails, and all other correspondence courteously, accurately, and concisely and follows approved validation procedures regarding Personal Health Information and Personally Identifiable Information.

7. Reports any issues of concern and/or problems to the Call Center Supervisor.

8. Follows policies and procedures without deviation.

9. Evaluates information received through a phone contact, asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided.

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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