Customer Care Supervisor/Call Center
1 month ago
Company Overview: Join Davidson Transit Organization/WeGo Public Transit, where we are dedicated to delivering exceptional service to our community. As a key player in public transit, we strive to ensure every customer experience is seamless and satisfying.
Position Overview: Customer Care Call Center Supervisor
Purpose: The Customer Care Supervisor/Call Center plays a pivotal role in overseeing daily operations, ensuring adherence to company policies, and driving excellence in customer service. This position reports directly to the Director of Customer Care, offering an opportunity to lead and inspire a team committed to delivering unparalleled service.
Key Responsibilities:
- Customer Care Management:
- Set clear objectives for daily call center operations.
- Analyze call center metrics to optimize performance.
- Coach and train staff to uphold service standards.
- Prepare detailed reports for management review.
- Monitor interactions to maintain compliance with policies.
- Supervisory Leadership:
- Determine staffing needs and create schedules.
- Mentor, train, and evaluate departmental staff.
- Resolve escalated customer issues effectively.
- Recommend improvements for operational efficiency.
- Organize and participate in offsite events.
- Act as Director in Absence:
- Assume managerial responsibilities when required.
- Customer Care Activities:
- Assist during peak periods to ensure smooth operations.
- Facilitate conflict resolution with tact and diplomacy.
- Collaborate on customer service initiatives.
- Train representatives on effective communication methods.
- Handle and monitor customer complaints and inquiries.
- AccessRide Service Activities:
- Supervise reservation activities and database management.
- Ensure compliance with ADA regulations and company policies.
- Safeguard confidential passenger information.
Additional Requirements:
- Bachelor's degree or equivalent experience.
- Prior supervisory experience preferred.
- Excellent communication and interpersonal skills.
- Familiarity with WeGo Transit services and Davidson County.
- Ability to quickly learn and utilize Trapeze program.
- Dedication to exceptional customer service.
- Flexible availability, including evenings and weekends.
Physical Requirements: This role involves prolonged periods of sitting and standing, as well as the operation of office equipment.
Benefits:
- Competitive salary and comprehensive benefits package.
- Opportunities for career advancement within a dynamic organization.
Join Our Team: Embark on a rewarding career with Davidson Transit Organization/MTA, where your leadership and customer service skills will make a difference every day. Apply now and be part of our commitment to excellence in public transportation.
Classification: Exempt under the Fair Labor Standards Act (FLSA).
Note: This job description outlines primary responsibilities and qualifications, but does not limit additional duties as assigned. We encourage individuals with diverse backgrounds and experiences to apply.
-
Call Center Representative
5 days ago
Madison, United States Rose International Full timeMin Hourly Rate($): 17.50Max Hourly Rate($): 18.00***Only qualified Customer Service Representatives candidates located in the Madison, WI area will be considered as this position is hybrid and requires onsite presence***The Customer Service Representative (CSR) provides support in a call center environment including choice counseling and enrollment in a...
-
Call Center Representative
2 weeks ago
Madison, United States Rose International Full timeMin Hourly Rate($): 17.50Max Hourly Rate($): 18.00***Only qualified Customer Service Representatives candidates located in the Madison, WI area will be considered as this position is hybrid and requires onsite presence***The Customer Service Representative (CSR) provides support in a call center environment including choice counseling and...
-
Call Center Representative
1 week ago
Madison, United States Rose International Full timeMin Hourly Rate($): 17.50Max Hourly Rate($): 18.00***Only qualified Customer Service Representatives candidates located in the Madison, WI area will be considered as this position is hybrid and requires onsite presence***The Customer Service Representative (CSR) provides support in a call center environment including choice counseling and...
-
Call Center Representative
4 days ago
Madison, Wisconsin, United States UW Health Full timeJob SummaryWe are seeking a skilled Call Center Representative to join our team at UW Health. As a key member of our communication center, you will be responsible for providing exceptional customer service to our staff, physicians, and patients.Key ResponsibilitiesSupport paging, messaging, and scheduling services for UW HealthProvide remarkable customer...
-
Call Center Representative
4 days ago
Madison, Wisconsin, United States UW HOSPITAL & CLINICS Full timeJob SummaryWe are seeking a highly skilled Call Center Representative to join our team at UW Hospital & Clinics. As a Call Center Representative, you will be responsible for providing exceptional customer service to our staff, physicians, and patients.Key ResponsibilitiesSupport paging, messaging, and scheduling services for UW HealthProvide remarkable...
-
Call Center Representative
3 weeks ago
Madison, United States Manpower Full timeOur client is seeking a Call Center Representative to join their team! As a Call Center Representative, you will be supporting the organization in educating and guiding customers to find the information they need in a timely manner. The ideal candidate will have an infectious personality, the compassion to help people, and organizational...
-
Call Center Representative
4 days ago
Madison, United States Manpower Full timeOur client is seeking a Call Center Representative to join their team!As a Call Center Representative, you will be supporting the organization in educating and guiding customers to find the information they need in a timely manner. The ideal candidate will have an infectious personality, the compassion to help people, and organizational skills. Job Title:...
-
Call Center Representative
2 weeks ago
Madison, United States Manpower Full timeOur client is seeking a Call Center Representative to join their team! As a Call Center Representative, you will be supporting the organization in educating and guiding customers to find the information they need in a timely manner. The ideal candidate will have an infectious personality, the compassion to help people, and organizational skills. ...
-
Call Center Representative
1 week ago
Madison, United States Manpower Full timeOur client is seeking a Call Center Representative to join their team! As a Call Center Representative, you will be supporting the organization in educating and guiding customers to find the information they need in a timely manner. The ideal candidate will have an infectious personality, the compassion to help people, and organizational skills. Job Title:...
-
Call Center Paging Representative
2 weeks ago
Madison, United States University of Wisconsin Hospitals and Clinics Authority Full timeWork Schedule : This is a part time, 0.6 FTE positions. Weekends required. Shifts are on a 3 day rotation that shifts every week. Scheduled hours are from 11:00 pm - 7:00 am. Hours may vary based on the operational needs of the department. Be part of something remarkable Join the #1 hospital in Wisconsin and utilize your love for helping people by...
-
Call Center Paging Representative
2 weeks ago
Madison, United States University of Wisconsin Hospitals and Clinics Authority Full timeWork Schedule : This is a part time, 0.6 FTE positions. Weekends required. Shifts are on a 3 day rotation that shifts every week. Scheduled hours are from 11:00 pm - 7:00 am. Hours may vary based on the operational needs of the department. Be part of something remarkable Join the #1 hospital in Wisconsin and utilize your love for helping people by...
-
Call Center Paging Representative
1 month ago
Madison, United States UW Health Full timeJob Description Work Schedule: This is a part time, 0.6 FTE positions. Weekends required. Shifts are on a 3 day rotation that shifts every week. Scheduled hours are from 11:00 pm - 7:00 am. Hours may vary based on the operational needs of the department. Be part of something remarkable Join the #1 hospital in Wisconsin and utilize your love for helping...
-
Call Center Paging Representative
1 month ago
Madison, United States UW Health Full timeWork Schedule: 100% FTE, 2nd shift. Weekends required. Position rotates every third weekend, with a total of 5 shifts per week. Scheduled hours are from 2:45 pm - 11:15 pm. Be part of something remarkable Join the #1 hospital in Wisconsin and utilize your love for helping people by being the first point of contact for new patients and referring physicians,...
-
Call Center Paging Representative
2 days ago
Madison, United States UW Health Full timeJob DescriptionWork Schedule: 100% FTE, 2nd shift. Weekends required. Position rotates every third weekend, with a total of 5 shifts per week. Scheduled hours are from 2:45 pm - 11:15 pm. Be part of something remarkable Join the #1 hospital in Wisconsin and utilize your love for helping people by being the first point of contact for new patients and...
-
Call Center Paging Representative
2 weeks ago
Madison, United States UW Health Full timeWork Schedule: 100% FTE, 2nd shift. Weekends required. Position rotates every third weekend, with a total of 5 shifts per week. Scheduled hours are from 2:45 pm - 11:15 pm. Be part of something remarkable Join the #1 hospital in Wisconsin and utilize your love for helping people by being the first point of contact for new patients and referring physicians,...
-
Care Management Nursing Supervisor
2 weeks ago
Madison, Wisconsin, United States Lakeland Care Incorporated Full timeCulture Highlights• Flexible work environment – work from where it's most convenient, home or office.• Flexible work model – blend work and life to fit various lifestyles/needs.• Monday through Friday schedule.• 9 paid holidays, and 3 additional floating holidays (pro-rate applies).• Volunteer in your community – 24 hours awarded annually.•...
-
Care Management Nursing Supervisor
2 weeks ago
Madison, Wisconsin, United States Lakeland Care Incorporated Full timeCulture HighlightsFlexible work environment – work from where it's most convenient, home or office.Flexible work model – adjust your schedule to blend work and life to fit various lifestyles/needs.Monday through Friday schedule.9 paid holidays, and 3 additional floating holidays (pro-rate applies).Volunteer in your community – 24 hours awarded...
-
Test Center Supervisor
6 days ago
Madison, United States GEA Full timeThis position is for the Supervisor for the GEA New Food Application & Technology Center of Excellence, located in Janesville, WI. This position will have direct reports of a quantity still TBD. The position is a working role, where the individual will be conducting the experimental trials and laboratory support work in parallel with managing the others...
-
Care Management Nursing Supervisor
2 weeks ago
Madison, Wisconsin, United States Lakeland Care Incorporated Full timeCulture Highlights• Flexible work environment – operate from your preferred location, whether at home or in the office.• Adaptable work model – adjust your schedule to harmonize work and personal life to accommodate various lifestyles and needs.• Standard Monday to Friday workweek.• Enjoy 9 paid holidays along with 3 additional floating holidays...
-
Call Center Specialist
3 weeks ago
Madison, United States UW Credit Union Full timeOverview: Our vibrant Call Center (internally known as the Member Solutions Center) is growing, and we are thrilled to announce opportunities for dynamic individuals to join us as a Member Solutions Center Specialist! Step into our modern, cohesive, and high-energy Member Solutions Center - a place where work is fun, and innovation is celebrated. Working...