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CAPS (Client Application and Package Support)

5 months ago

Woodbridge Township, United States Infinite Computer Solutions Inc Full time

Summary

The CAPS team resides inside the Command Center and is a Level 2 application support team. The role requires a self-motivated individual with strong technical skills. Support includes but is not limited to the account applications and the surrounding 3 rd party packages used within the customer environment. CAPS perform in depth application problem determination and recovery for the live client Services.

Key Skills:

· Communication both written and verbal

· Enterprise Level Infrastructure Understanding/Troubleshooting (Linux, DB2, MQ, Microsoft Windows Server, Websphere)

· Service Level Management (Incident, Problem and Change Management)

· Level 2 Application Support (Log file interrogation, error code correlation, data integrity checks/updates, script troubleshooting, application recovery)