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Client Support Specialist

2 months ago

Branchburg Township, United States Schutz Container Systems, Inc. Full time
Job Overview

Schuetz Container Systems is a prominent global packaging firm currently in search of a Client Support Specialist. This role is pivotal in assisting the Sales team with contract management, pricing strategies, report generation, and ensuring seamless transactional processes for our clientele.

Key Responsibilities:
  • Manage customer access to the web portal, oversee administration tasks, and handle invoice entries.
  • Generate insightful reports to support sales initiatives.
  • Adjust pricing escalators in response to market dynamics.
  • Ensure the accuracy of customer information within ERP and CRM platforms.
  • Assist in updating sales plans and validating rebate accruals.
  • Deliver account management services to both customers and partners.
  • Engage in projects aimed at enhancing operational efficiency and customer satisfaction.
  • Execute assigned responsibilities diligently.
Essential Qualifications:
  • Background in business sales or customer service.
  • Excellent communication and interpersonal abilities.
  • Proficient in creating and analyzing reports using Excel.
  • Strong prioritization skills and attention to detail.
  • Client-focused mindset with a robust work ethic.
Desirable Qualifications:
  • Familiarity with SAP ERP and Microsoft CRM systems.
About the Company

Schuetz Container Systems stands as a global leader in the manufacturing of industrial containers, specializing in delivering high-quality solutions across various sectors. The company also provides reconditioning services through its affiliate, Cardinal Container Systems. Committed to sustainability and customer satisfaction, Schuetz focuses on reusing containers and minimizing waste.