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EMR Application Support Associate

2 months ago

Pennsauken Township, United States firstPRO, Inc Full time

firstPRO is looking for an Application Support Specialist for our client who is a major player in the healthcare industry in Maple Shade, NJ. This is a remote role; however, the ideal candidate will live within a commutable distance in case there is an instance in which an on-site presence is required. This role revolves around end user application support and providing support via ticketing, chat and telephone. This is a remote, contract-to-hire role, with compensation up to $22.00/ hour based on experience.


Qualifications:

  • Bachelor’s degree in information systems or a related discipline
  • 1-3 years’ experience working in a call center environment providing customer support
  • Technical expertise supporting and troubleshooting application issues in a Microsoft Windows environment preferred
  • Strong knowledge of Microsoft Windows Operating Systems and Office applications
  • Committed to providing stellar customer service in a fast-paced environment
  • Ability to document and escalate complex problems to the Operations (OPS), Application Development (AD) departments (3rd level support issues) and third-party vendors such as Homecare Homebase
  • Ability to manage the IT call tracking database by documenting a detailed description of all communications with users, all follow-up, and documented resolutions