Manager

5 months ago

Madison Heights, United States Tim Hortons (US) Full time

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.


As a Manager, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.

 

As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the Owner in the day-to-day operations of a fast-paced restaurant.

 

Your 3+ years of quick-service experience in a supervisory role combined with your practical knowledge of recruiting, training and coaching Team Members makes you an ideal candidate for this role.

 

Responsibilities:

  • Managing labor costs through effective scheduling and floor management
  • Controlling food & paper costs using order guides
  • Ensuring that product launches and promotions are executed with perfection
  • Resolving Guest issues, as well as working with your team to minimize issues
  • Participate in the recruitment process
  • Training new Team Members
  • Monitor weekly and monthly inventories
  • Prepare and provide restaurant Team Members with performance reviews
  • Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place
  • Coach & discipline Team Members as needed
  • Be a leader and always lead by example by following all Tim Hortons policies and procedures
  • Plan, organize, direct, control and evaluate daily operations
  • Balance cash and complete balance sheets
  • Complete cash reports and related forms
  • Foster a positive work environment through leadership and example

 

Why Work for Us? We Offer:

  • Competitive salary
  • Quarterly performance-based bonus program
  • Health & Dental benefits
  • Company RRSP matching program
  • Comprehensive training
  • Incentive and recognition programs
  • Advancement opportunities
  • Community involvement

 

Physical Demands:

  • Walking and standing for long periods of time
  • Able to lift and carry up to 20 kg / 45 lbs
  • Able to help as needed in receiving large deliveries up to twice a week
  • Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments
  • Ability to work under pressure in a high fast-paced environment adhering to tight deadlines

 

Availability:

  • Must be flexible as your work schedule may vary week-to-week based on business needs, while fostering a fair work/life balance. Monthly schedules may require some afternoon and weekend shifts.
Education - Secondary (high) school graduation * Experience - Minimum 2 years experience in the quick-service restaurant industry * Computer Skills - Point of Sale System, Microsoft Office - Word, Excel, Outlook * Clearview experience an asset * Excellent written and verbal communication * Strong leadership and interpersonal skills * Customer service mindset

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