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TAM (Technical Account Mgr) Associate II

2 months ago

Sunnyvale, United States TEKsystems Full time

Description:

- Candidate will act more as a Technical Support field requests coming in and find resolution needed and be responsible for taking care of customer relationships / support

The team is seeking a capable Customer Success Manager to help build a customer support team for a new b2b solution. In this role you will be responsible providing customer support as well as for building and enhancing customer experience processes and mechanisms. The ideal candidate for this role should possess strong account management skills be able to deliver on commitments manage workflows in a fast-paced work environment and actively participate in contributing to continuous improvement initiatives. Above all they should demonstrate a high level of ownership and ability to navigate ambiguity. This is a unique opportunity to play a highly visible role in an exciting industry-leading technology business.

Typical Task Breakdown:

· Deliver exceptional customer support and maintain a high level of customer satisfaction:

* Handle customer inquiries and issues with a sense of urgency and professionalism.

* Demonstrate a deep understanding of solutions, products and policies to provide accurate and valuable guidance.

* Continuously expand your knowledge and skills to stay ahead of evolving customer needs and industry trends.

* Foster strong relationships with customers and serve as a trusted partner in their success.

· Serve as a subject matter expert and trusted advisor for small and medium customers:

* Develop a comprehensive understanding of each customer's business, goals, and pain points.

* Identify opportunities to optimize the customer's use of Amazon's solutions.

* Collaborate with cross-functional teams to design and implement tailored solutions that address the customer's needs.

* Manage escalated customer inquiries and issues, ensuring timely resolution.

· Contribute to the development and execution of initiatives to improve customer experience:

* Analyze customer feedback, usage data, and industry trends to identify areas for improvement.

* Provide subject matter expertise and input on the design and implementation of new features, processes, and policies.

* Serve as a customer advocate within the organization, representing the voice of the customer.

* Work closely with product, engineering, and operations teams to support the delivery of strategic initiatives.

Skills:

b2b, customer service, technical customer support, crm system, project management, customer relations, customer support, amazon

Top Skills Details:

b2b,customer service,technical customer support,crm system

Additional Skills & Qualifications:

Qualifications:

* Bachelor's degree or equivalent experience

* 3 years of customer success account management or customer support experience preferably in a B2B TECH environment

* Proven track record of contributing to strategic initiatives and delivering measurable results

* Excellent written and verbal communication skills. Proficiency in composing concise accurate and appropriately targeted responses.

* Strong organizational skills including prioritizing time management and managing multiple projects in a fast-paced deadline-driven environment.

* Attention to detail and excellent problem-solving skills.

* Demonstrated ability perform data analysis reporting and forecasting to guide business decisions in an ambiguous environment.

* Proficient in the use of customer relationship management CRM tools and customer support software

Must Have:

1) 3+ years of customer success, account management, or customer support experience in Tech Company

2) Experience in customer service role / ticketing management

3) Strong organizational skills including prioritizing, time management, and managing multiple projects in a fast-paced, deadline-driven environment.

Experience Level:

Intermediate Level

Pay Rate:

$39

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.