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Senior Executive Assistant

4 months ago

Cleveland, United States University Hospitals Full time

JOB DESCRIPTION & QUALIFICATIONS

Description

Responsible for;

·Executive’s calendar to ensure smooth flowing schedule, appointments, and events to be attended or conducted by the Executive on an ongoing basis

·Preparation for events, Travel arrangements for all Executive’s trips including itineraries and information as to where and how they may be contacted; ensure alternate Executive back up is in place during their absence. Maintain and submit Executive’s miscellaneous monthly business expense reports. Process dues, fees, membership subscriptions, seminar registration fees as required. Review, submit invoices for payment.

·Greet visitors arriving to meet Executive; assist with local accommodations or travel if required.

·Review and prioritize all incoming internal and external mail.

·Monitor emails for urgency – print, respond and/or prepare background info for more efficient response from Executive.

·Prepare/update meeting presentations with the use of Power Point, Excel, Visio, etc.

·Responsible for composing drafts and/or final copies of correspondence for Executive signature; research, coordinate data and prepare reports; transcribe dictation. Maintain and establish all confidential records and files.

·Organize and update the storage and disposal of all confidential materials in accordance to System policy.

·Analyze and evaluate all patient/customer complaints that are received either by written correspondence or phone call. Determine appropriate individuals to forward to but also give to Executive for awareness and review.

·Field special requests; research and analyze unusual situations; act on emergencies; anticipate special needs of the Executive.

·Other various duties to include timekeeping for senior leadership assistants and/or staff; process security requests for system/facility access. Provide direction or guidance to help resolve minor issues. Be familiar with System Policies and Procedures and organizational structure.

·Alternate reviewer of Executive’s direct report’s expense reports including verification of all receipts and other required documentation are in order and in compliance with policy prior to forwarding to Executive for final approval. Reconcile out of policy expense report submissions.

·Prepare and distribute Leadership meeting agendas as required.

·Meeting coordination, often complex, to include securing of space, AV needs and catering

·Assist in preparing Executive’s and direct reports’ yearly performance reviews.

·Submit to Compliance all PTO days for Executive including name of Executive providing coverage.

·Act as back up for other Sr. Executive Assistants during their PTO/time away

·Performs other duties as assigned.

·Complies with all policies and standards.


Qualifications

Education

High School Diploma Required

Associate’s/Bachelor’s Degree Preferred

Work Experience

8+ years experience as Executive Assistant Required

Knowledge, Skills, and Abilities

·Knowledge of Hospital Policy and healthcare operations. Preferred

·Strong organizational, interpersonal and oral and written communication skills to deal tactfully with all levels of employees within the organization. Required

·Ability to complete tasks with minimal supervision Required

·Ability to adjust to varying workloads Required

·Ability to exercise judgment with confidential matters Required

·Ability to meet deadlines and handle complex tasks with minimal supervision Required

·Able to function in a fast paced environment and adjust to fluid schedules/calendars Required

·Exceptional typing and Microsoft office skills. Required

·Proficient in Microsoft Outlook, and PowerPoint and Excel. Required

·Familiar with Oracle, Kronos, and use of website and video teleconferencing technologies. Preferred

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LOCATION

University Hospitals is a national leader in healthcare that takes pride in calling North-East, Ohio home. With more than 150 locations throughout Cleveland and the surrounding metropolitan areas, UH provides unique opportunities to deliver world-class care in the communities where our employees live, work, and play.