Sr. Customer Retention Manager
3 weeks ago
Overview of Position
Varsity Tutors is seeking a Senior Customer Retention Manager to join our team The Sr. Customer Retention Manager will have a direct impact on business growth as we help more people achieve their academic goals and help us continue our national expansion. The individual in this role will lead a team of customer retention professionals and is responsible for the hiring, management, development, and performance of the team. He or she will lead and develop a talented customer retention team that assesses needs, renews learning memberships, strengthens client relations, and provides high-quality service to our clients. The individual in this role will work directly with other customer retention leaders and company executives and will have a direct impact on the ongoing strategies and growth of the company.
Qualifications
Demonstrated results and effective at building teams No performance plans in the last 6 months3+ years of customer retention, client relations, or customer success experienceStrong leadership qualities with the ability to coach, develop and motivate a teamExperience developing retention plans and analyzing metricsDemonstrated ability to implement and train teams in strategic and effective retention techniquesExperience in hiring, developing, and managing a high-performing retention teamAbility to work independently and prioritize workAbility to work some evenings and weekendsResponsibilities
Hire and effectively on-board high-performing customer retention specialistsContinually coach and develop staff to ensure success and improved results, and implement performance plansManage day-to-day performance of all team members and deliver performance reviewsHit all performance targets for number of renewals, conversion rates, customer satisfaction, and others as determined by companyAssess and understand the needs of our clientsWork with leadership to generate ideas for motivational initiativesLead and schedule weekly team meetingsEmbody company culture and maintain high employee engagementEnsure correct usage of CRM and other company used technology and platformsNerdy Leadership Principles
Relentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot
Benefits:
Competitive Salary plus Equity in the companyHealthcare Plans (Medical, Dental, Vision, Life)401k Company Matching Plan (No Vesting Period)PTO and Company HolidaysRemote work environmentMaternity, Paternal, and Adoption LeaveFree Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes)Once-in-a-lifetime opportunity to help transform how the world learnsFun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture-
Sr. Director, Engagement
3 weeks ago
New York County, New York, United States NBCUniversal Full timeJob Description BACKGROUND: NBCU TV& Streaming is looking for a Sr. Director to set the strategic research vision for the new Peacock Engagement & Retention Research function that is aligned with organizational objectives. This individual will use their prior experience working with Digital/App Product & Analytics teams to lead research initiatives that...
-
Mentor Recruitment
3 days ago
New York, United States Student Sponsor Partners Full timeJoin our dynamic team at Student Sponsor Partners in the heart of New York City! As the Full Time Mentor Recruitment & Retention Manager, you will have the opportunity to make a significant impact on the lives of students and mentors. This position will allow you to harness your skills in recruitment and retention strategies while fostering a supportive...
-
Retention Specialist
4 days ago
New York, United States Buffalo Biodiesel, Inc. Full timeBuffalo Biodiesel is in growth mode and currently seeking a Retention Specialist to join our fast-growing team! Who We Are: Buffalo Biodiesel Inc. has been in business since 2005. We are a growing company that collects and recycles used cooking oil. With over 18 years in business, we collect and process used cooking oil for the production of Biodiesel, a...
-
Mentor Recruitment
19 hours ago
New York, United States Student Sponsor Partners Full timeJob DescriptionJob DescriptionJoin our dynamic team at Student Sponsor Partners in the heart of New York City! As the Full Time Mentor Recruitment & Retention Manager, you will have the opportunity to make a significant impact on the lives of students and mentors. This position will allow you to harness your skills in recruitment and retention strategies...
-
Retention Marketing Manager, Lifecycle
1 week ago
New York, United States Bombas Full timeJob Title: Retention Marketing Manager, Lifecycle About Bombas: Bombas is a comfort focused premium basics brand with a mission to help those in need. The company launched in 2013, after the founders learned that socks are the #1 most requested clothing item at homeless shelters. From there, they set out to solve that problem, donating a pair of socks for...
-
Head of Retention Marketing
3 weeks ago
New York, United States 12100 Collective Full timeJob DescriptionJob DescriptionOverview:12100 Collective is new growth marketing agency based in NYC founded by alumni of Meta's growth team and servicing clients with >$75M annual revenues across a variety of industries. We pride ourselves on being world class at our craft and pairing data-driven strategies with excellent creative to unlock results. This...
-
Head of Retention Marketing
3 weeks ago
New York, United States 12100 Collective Full timeJob DescriptionJob DescriptionOverview:12100 Collective is new growth marketing agency based in NYC founded by alumni of Meta's growth team and servicing clients with >$75M annual revenues across a variety of industries. We pride ourselves on being world class at our craft and pairing data-driven strategies with excellent creative to unlock results. This...
-
Retention Specialist
4 days ago
New York, United States Buffalo Biodiesel, Inc. Full timeBuffalo Biodiesel is in growth mode and currently seeking a Retention Specialist to join our fast-growing team!Who We Are:Buffalo Biodiesel Inc. has been in business since 2005. We are a growing company that collects and recycles used cooking oil. With over 18 years in business, we collect and process used cooking oil for the production of Biodiesel, a...
-
3E - Sr. Financial Systems Manager
4 days ago
New York, United States Henderson Scott Limited Full timePosition: 3E Sr. Financial Systems Manager Client: Globally renowned law firm Location: Remote Compensation: $200,000-$260,000 Responsibilities: Implement and support the 3E Financial System. Troubleshoot any 3E related issues, administer various accounts and generate ad hoc reports. Create various customizations utilizing 3E IDE. Integrate 3E with various...
-
Director, Retention Strategy
3 weeks ago
New York County, New York, United States NBCUniversal Full timeJob Description At Peacock, we know life is complicated but believe entertainment shouldn’t be. We envision a more human streaming experience that embraces the entertainment you love. Backed by 100+ years of NBCUniversal legacy, we know how to entertain. We combine this legacy with an insatiable itch for innovation, embracing the data and technologies...
-
Customer Success Manager
4 weeks ago
New York, United States Integral Ad Science Full timeWe're looking to hire a passionate and motivated Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science's partners. You will drive our approach to account success. You will be at the heart of our customer operations and a crucial part of our Customer Success team. **What You'll Do**: -...
-
Sr. Project Manager
4 weeks ago
New York, United States Vale Group Full timeBe sure to follow our LinkedIn company page for the latest updates on all our open jobs! Vale Group is excited to partner with a leading commercial drywall contractor in the United States, currently seeking a seasoned Sr Project Manager to oversee their high-profile projects. This critical role, based onsite, offers a competitive salary reflective of the...
-
Sr. Product Marketing Manager
4 weeks ago
New York, New York, United States Bombora Full timeBombora, the leading global B2B intent data and solutions provider, is powered by the world's largest publisher data co-op. Our data allows sales and marketing teams to understand which companies are in market for their products and empowers them to execute their strategies across the entire customer lifecycle from prospecting, sales enablement to...
-
Sr. Client Success Manager
2 days ago
New York, United States Vidmob Full timeVidmob is the creative data company. Its scoring software and analytics have become an essential ingredient in the creative and media decisions of the world's largest marketers and agencies, as they strive to drive business results through improved creative effectiveness. As the leader in creative data, Vidmob's influence lies in its partnerships and...
-
Customer Success Manager
2 weeks ago
New York, United States Anecdotes Full timeJob DescriptionJob DescriptionSalary: We are looking for a proactive and experienced Customer Success Manager to join our US based team. As a CSM at anecdotes, you will be responsible for ensuring our clients achieve maximum value from our solutions, guiding them through implementation, providing ongoing support, and serving as a liaison between the client...
-
CDO-Data Governance Record Retention AVP
3 weeks ago
New York County, New York, United States Bank of China Limited, New York Branch Full timeIntroduction: Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or...
-
CDO-Data Governance Record Retention Associate
3 weeks ago
New York County, New York, United States Bank of China Limited, New York Branch Full timeIntroduction: Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or...
-
Sr Delivery Manager
4 days ago
New York, United States Vy Systems Full timeJob description: Must have handled banking account portfolios and P& L responsibility Banking & Capital markets experience needed Proven experience in client management, coordination and negotiation skills. Must have ability to connect closely with customer Experience in delivery management for cross & next gen skills (Cloud migration / data / insights /...
-
Sr. Client Success Manager
3 weeks ago
New York, New York, United States Vidmob Full timeVidmob is the creative data company. Its scoring software and analytics have become an essential ingredient in the creative and media decisions of the world's largest marketers and agencies, as they strive to drive business results through improved creative effectiveness. As the leader in creative data, Vidmob's influence lies in its partnerships and...
-
Director, Customer Success
7 days ago
New York, United States Nineteen Eleven Solutions Inc. Full time**JOB OVERVIEW.** We are seeking a versatile and strategic individual to join our team as **Director, Retention Programs**. In this role, you will be responsible for developing and managing a variety of customer programs aimed at creating added value and increasing customer retention and lifetime value. In this role, you will be responsible for developing...