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Sr. Client Success Manager

4 months ago

New York, United States Vidmob Full time

Vidmob is the creative data company. Its scoring software and analytics have become an essential ingredient in the creative and media decisions of the world's largest marketers and agencies, as they strive to drive business results through improved creative effectiveness. As the leader in creative data, Vidmob's influence lies in its partnerships and integrations across the digital ad ecosystem, its dozens of proprietary models, and in operating the industry's most robustly instrumented human-reinforcement learning model for creativity.

As a Senior Client Success Manager (CSM), you will serve as the day-to-day liaison between your Enterprise clients and Vidmob. The Sr. CSM is accountable for client satisfaction and retention, consistently delivering the value of Vidmob for each client engagement and striving to be the best part of your clients' day. The Sr. CSM works in partnership with the Client Partner to drive meaningful success for your clients.

Responsibilities:

* Navigate complex client situations, providing relevant solutions that help clients achieve their goals


* Successfully onboard clients to the platform, delivering value in a timely and effective manner


* Understand and clearly articulate the vision and goals of the partnership


* Champion the clients' vision and goals internally, representing them to influence product roadmaps


* Partner with creative strategists and creative project managers to deliver value for clients through creative and strategic services at the campaign level and over the lifetime of the client partnership


* Oversee spend, pacing, and financial reconciliation of assigned accounts.


* Identify methods to improve service margin, and adherence to appropriate SLAs


* Identify potential opportunities for upsell


* Guide analytics and creative production by effectively briefing relevant stakeholders and ensuring all deliverables meet the clients' expectations


* Leverage strategic precision and creative passion to collaborate with the sales team in developing high quality proposals that answer the clients' needs


* Independently scope pricing for creative and strategic projects


* Leverage industry and client knowledge to drive continual transformation and adoption of Intelligent Creative throughout the clients organization



Qualifications:

* 7+ years in managing enterprise clients, with a successful track record of working with Enterprise clients delivering superb client service and achieving goals


* Proven experience working in related fields (i.e Brand Strategy, Performance Marketing, Data Strategy, Creative Strategy)


* Experience with social media platforms in a marketing capacity, collaborating with creative, data and media agencies and / or teams within broader marketing organizations


* Experience working at product/technology company


* Superb interpersonal skills; you build bridges and have high EQ


* Strategic and analytical thinker; you connect the dots, and delight in the application of insights to drive performance in creative storytelling


* Proven ability to juggle multiple projects at once, while navigating complex webs of client needs, keeping a team on task and focused


* Highly effective communication skills; intent-to-action oriented, you can proficiently articulate ideas and processes, and cut through the noise. You are an excellent listener and presenter.


* Excellent organizational skills and proven initiator who needs minimal guidance to achieve goals.


* Solutions-minded, and a hand raiser; you enjoy and value being part of a community.


* Naturally comfortable interacting with and influencing stakeholders at all levels of an organization, including executive and C-level.


* You are reliable, and excited to show up each day with a "can-do" attitude; you're fluent in modern ways of working - you don't miss a beat, working with and leading in a distributed workforce.



Nice To Have:

* Experience with Salesforce and Project Management software


* Experience managing, influencing, and working with large, global, matrixed Enterprise organizations



Please be aware that Vidmob will only contact candidates through emails ending in @vidmob.com. We will never ask for personal information, such as your Social Security number, bank account number, or password, through email. If you receive an email claiming to be from Vidmob that does not come from a @vidmob.com email address, or if the email asks for personal information, please do not respond and report the email to us at IT@vidmob.com