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Guest Service Manager
4 months ago
The Fresh Market & You:
Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission.
Our added benefits for joining The Fresh Market team
About the Position:
As the Guest Service Manager, you are taking the lead in directing team members, curating the guest experience, onboarding of new team members, and other operational processes that require significant attention to detail. This is a fast-paced position that requires efficiency and effectiveness and a passion for excellence to drive results.
What You'll Do:
Greet guests and proactively assist them in a friendly manner with accurate and timely service Be the leading example of hospitality for our team members and guests, educate team members and guests on products and services to provide convenient meal solutions; and quickly addressing and resolving guest concerns Support accurate inventories and sales reporting, manage front end performance with routine operational audits Engage, motivate, coach, and train team members “on-the-job” as well as through The Fresh Market’s internal training platform to provide excellent guest service in a safe and secure manner You will coordinate the onboarding and initial training of newly hired team members, support team member engagement activities, and manage guest flow to ensure an outstanding shopping experience and drive results. At times you will be responsible for total store operations or Manager on Duty (MOD)
Availability:
This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.
Qualifications:
At a minimum, what you’ll need
3 years of management experience in the retail, restaurant, or hospitality field or 5 years of related management experience Working knowledge of Microsoft Office Must be at least 18 years of age