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Guest Services Representative

2 months ago

Clearwater Beach, United States Wyndham Grand Clearwater Beach Full time

Property Overview:

Wyndham Grand Clearwater Beach is a renowned beachfront resort situated in a prime location, offering exciting career opportunities for passionate individuals eager to thrive in the hospitality sector. As part of the esteemed Wyndham Grand brand, recognized for its dedication to exceptional guest service, employees can anticipate a vibrant and fast-paced work environment with ample opportunities for personal and professional growth. With diverse roles available, from guest relations and dining services to housekeeping and event coordination, there is something for everyone. The stunning backdrop of the Gulf of Mexico enhances the work experience, making it a truly picturesque setting.

Position Summary:
Are you a hospitality enthusiast with a knack for engaging with people? As a Front Desk Agent, you will be instrumental in crafting outstanding guest experiences. Your energetic and friendly demeanor will be the first impression guests receive, as you assist them throughout their stay. From efficient check-in processes to offering insightful local recommendations, your role is vital in ensuring guests feel valued and well-cared for. If you excel in a dynamic environment, possess strong communication skills, and have a genuine desire to exceed guest expectations, this position is an excellent opportunity to demonstrate your hospitality expertise.

Key Responsibilities:

  • Welcome guests warmly, ensuring a positive initial interaction.
  • Manage check-in and check-out processes with precision and attention to detail.
  • Provide comprehensive information regarding hotel amenities, services, and nearby attractions.
  • Address guest inquiries and resolve any issues or complaints promptly and professionally.
  • Process payments and maintain accurate financial records.
  • Collaborate with various departments to fulfill guest requests and ensure a seamless experience.
  • Keep the front desk area organized and presentable.
  • Assist with administrative duties, including answering calls and managing reservations.

Qualifications:

  • High school diploma or equivalent required.
  • Previous experience in cash handling is essential.
  • Exceptional verbal and written communication skills.
  • Proficient computer skills.
  • Willingness to work flexible hours, including weekends and holidays.
  • Strong problem-solving abilities.
  • Capacity to multitask in a fast-paced environment.
  • Prior customer service experience is preferred.
  • Familiarity with hotel or resort operations is advantageous.

Benefits:
Davidson Hospitality Group is a distinguished full-service hospitality management company overseeing a range of hotels and dining venues across the United States. Known for its unique management style that combines personalized service with extensive industry expertise, Davidson is committed to delivering value to both its owners and team members. The company offers a comprehensive benefits package designed to enhance the well-being of its employees and their families, including:

  • Multiple tiers of medical coverage.
  • Dental and vision insurance.
  • 24/7 telehealth services.
  • Complimentary maintenance medications.
  • Pet insurance options.
  • Hotel discounts.
  • Tuition reimbursement programs.
  • Paid time off, including vacation, sick leave, and holidays.
  • 401K matching contributions.

At Davidson, working is more than just a job; it’s a calling. Every role contributes to redefining the quality of hospitality delivered to guests, clients, and colleagues alike.