Hotel Guest Services Coordinator
6 days ago
Job Summary
As a Night Auditor with Pyramid Global Hospitality, you will serve as the overnight leadership and guest point of contact for our properties. Your responsibilities will include:- Greeting and checking in guests upon arrival and providing them with relevant hotel information
- Auditing and balancing reports from the day shifts
- Answering phones and responding to guest inquiries, concerns, and complaints
- Verifying that all end-of-day tasks from other departments are complete
- Running end-of-day reports before the close of the shift
- Preparing guest invoices for next-day checkouts
- Communicating with maintenance and housekeeping departments to ensure the reliability and cleanliness of hotel amenities
- Documenting the details of each call for later reference
Qualifications
To be successful in this role, you will need:- Work experience as a Night Auditor, Hotel Front Desk Agent, Receptionist, or similar role
- Experience with FSPMS or MARSHA
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
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