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Guest Services Representative
2 months ago
Property Overview:
Wyndham Grand Clearwater Beach is a distinguished beachfront resort situated in a prime location, offering exciting career opportunities for passionate individuals eager to pursue a fulfilling path in the hospitality sector. As a member of the Wyndham Grand brand, recognized for its dedication to providing outstanding guest experiences, employees can anticipate working in a vibrant and fast-paced environment with numerous avenues for personal and professional growth. From guest relations and food service to housekeeping and event coordination, there are varied employment roles that cater to a wide array of skills and interests. With its stunning surroundings and breathtaking views of the Gulf of Mexico, Wyndham Grand Clearwater Beach provides an exceptional workplace atmosphere.
Position Summary:
Are you a hospitality enthusiast with a knack for engaging with people? As a Front Desk Agent, you will be instrumental in crafting remarkable guest experiences. With a vibrant personality and enthusiasm, you will be the welcoming presence that assists guests throughout their stay. From smooth check-in processes to offering insightful local recommendations, your role is vital in ensuring guests feel appreciated and valued. If you excel in a dynamic environment, possess excellent communication abilities, and have a genuine desire to surpass guest expectations, this position is an excellent opportunity to demonstrate your hospitality expertise and make a meaningful impact.
Key Responsibilities:
- Warmly greet and welcome guests, establishing a positive first impression.
- Efficiently manage check-in and check-out processes, ensuring precision and attention to detail.
- Provide comprehensive information regarding hotel amenities, services, and local attractions.
- Address guest inquiries and resolve any issues or complaints promptly and professionally.
- Process guest payments and maintain accurate financial records.
- Collaborate with other departments to fulfill guest requests and ensure a seamless experience.
- Keep the front desk area clean and organized.
- Assist with administrative tasks, including answering phone calls and managing reservations.
Qualifications:
- High school diploma or equivalent.
- Prior experience in cash handling is essential.
- Exceptional communication skills.
- Proficient computer skills.
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving abilities.
- Capability to multitask and thrive in a fast-paced environment.
- Experience in customer service is preferred.
- Familiarity with hotel or resort operations is advantageous.
Benefits:
Davidson Hospitality Group is a recognized leader in full-service hospitality management, overseeing a variety of hotels, restaurants, and entertainment venues across the United States. With a commitment to delivering value, Davidson provides a rich benefits program designed to enhance the lives and well-being of team members and their families.
- Comprehensive medical coverage options.
- Dental and vision insurance.
- 24/7 telehealth services.
- Complimentary maintenance medications.
- Pet insurance options.
- Discounts on hotel stays.
- Tuition reimbursement programs.
- Paid time off, including vacation, sick leave, bereavement, and holidays.
- 401K matching contributions.
At Davidson, working is more than just a job; it’s a calling. Every role contributes to redefining quality hospitality for our guests, clients, partners, and each other.
