Student Success Coach
3 months ago
Company Description
About Walden University
Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the .
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Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly. Depending on your location, this role may be hybrid or remote.
Job Description
Academic Coaches serve as academic mentors, coaches, advisors, and ultimately are champions focused on the success of their students. Academic Coaches partner with students throughout the life of their academic program. They do not teach courses or competencies; rather they serve as students’ primary source of support to ensure each student is making meaningful progress in their program. Academic Coaches work weekly with their assigned students in overcoming learning obstacles and understanding program expectations. They partner closely with Faculty in the academic program to ensure each and every student is receiving the support and academic engagement required for success. Coaches reflect commitment to their students’ success in their daily work and maintain a deep personal interest and involvement in their students’ academic progress.
Responsibilities
Qualifications
Master’s degree required Minimum 2-3 years’ experience working in a service-oriented environment, teaching or university setting Must have a strong commitment to education and have the counseling or coaching skills required to effectively keep Competency Based Education (CBE) students on track Strong customer service orientation and excellent communication skills Strong problem solving and time management skills Ability to multi-task Excellent verbal and written communication skills required Ability to successfully resolve student issues from request through resolution. Effectively work with multiple databases and student platforms Working knowledge of Microsoft Office Suite. Experience with integrated technology systems and tools Skilled at connecting and building rapport with students from diverse backgrounds Creative & innovative, able to work independently and in a team environment Self-starter Ability to adapt to new and rapidly changing situations. Familiarity with online learning and Internet technology a plus
Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $ and $ Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Adtalem offers a robust suite of benefits including:
For more information related to our benefits please visit:
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
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