Franchise Operations Coach

1 day ago


Minneapolis, Minnesota, United States Wendy's Full time
Job Title: Franchise Operations Coach

At Wendy's, we're committed to delivering exceptional customer experiences and driving business growth through operational excellence. As a Franchise Operations Coach, you'll play a critical role in leading and driving operational performance and customer satisfaction in all restaurants within designated DMAs.

Key Responsibilities:
  • Lead and conduct "Wendy's Done Right Assessments" to identify areas for improvement and provide coaching and feedback to franchisees.
  • Monitor franchise restaurant performance through Key Performance Indicators, VOC, P&L Analysis, and Quarterly Business Reviews.
  • Develop and maintain successful franchise relations and provide leadership and influence within assigned DMAs and franchise organizations.
  • Support market growth and provide a strategic brand view to influencing the development of local plans.
  • Effectively utilize corporate resources, strategic partnerships, peers, and support functions to achieve business goals.
Requirements:
  • Bachelor's degree in Operations, Business, or related field.
  • Minimum 5 years' experience with increasing responsibility in operations management, including P&L management of multi-unit operations.
  • Successful track record in the franchise-related role, including multi-unit operations experience.
  • Ability to lead, influence, and develop organizational capability as well as achieve results with a diverse group of stakeholders.
What We Offer:

At Wendy's, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Franchise Operations Coach, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences and driving business growth.

We offer a competitive salary range of $99,000 - $173,000 annually, as well as a comprehensive benefits package, including parental leave, free EAP sessions, company 401k match, and other great offerings. For more details about our benefits, please visit our benefits website, www.wendysbenefits.com.


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