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Business Systems Technician

3 months ago

Sterling, United States NTCA–The Rural Broadband Association Full time
Job Description

General Summary: 

Kentec Communications, Inc. (KCI) based in Sterling Colorado, is looking to hire a Business Systems Technician who will be responsible for quoting, selling and installing the company’s products and services to business customers, with a primary emphasis on selling and installing hosted IP phone solutions, circuits, surveillance and security systems, to business customers. The ideal candidate will be a self-motivated individual with strong technical, business, communication, and leadership skills. 

Responsibilities:  

Sells business solutions by identifying, researching, and developing relationships with existing and potential business customers.  Defines potential customer needs, finds solutions, develops proposals and sales presentations, closes the sale, and completes the installation.  Follows up on sales leads from technicians, front office staff, advertisements, and promotions.  Maintains relationships with existing customer base and capitalizes on any new sales opportunities by introducing new technologies, products and services.  Ensures customer satisfaction by providing prompt, quality products and services together with customer education.  Provides excellent customer service and communicates with customers, co-workers and various business contacts in a professional and courteous manner, and acts as liaison for all account issues.  Works with school districts, hospitals, etc. on FCC E-Rate bids.  Trains co-workers on products and services.  Assists with installation of residential services when necessary.  Assists outside plant co-workers when needed.  Performs all other related duties as assigned by management.  Must have and maintain a valid driver’s license. 

Position Requirements:  

High school diploma or equivalent.  Four to five years of technical telecommunications experience.  Computer literacy including a working knowledge of Microsoft Office products. 

Skills Required: 

Working knowledge of hosted IP phone solutions, circuits, security, Smart Home and monitoring systems, analog and digital communications technology, central office equipment, IP protocol, and LAN/WAN technology, software, hardware and servers.  Sales and communication skills 

Ability to: 

Interpret technical documents related to this position.  Create business proposals/quotes.  Provide training.  Work independently and make sound decisions.  Organize and prioritize multiple tasks. 

Benefits & Compensation Plan:  

Salary range: $25.00 - $35.00/hour or commensurate with experience and qualifications. 

Benefit package: 401k/match, Health Insurance, PTO, Employee Discount, Flexible schedule. 

This position will remain open until filled. 

Submit cover letter and resume to