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Client Relationship Manager

2 months ago

Cincinnati, Ohio, United States FASCOR Inc. Full time
Job Overview

This role is pivotal in fostering and sustaining connections between FASCOR and its clientele, emphasizing revenue enhancement.

Your responsibilities will include:

  • Strategic Planning: Formulate and implement a comprehensive account strategy and roadmap for designated clients and prospects.
  • Client Needs Assessment: Evaluate and comprehend the primary requirements of potential clients, assisting in quantifying their potential return on investment.
  • Account Management Expertise: Exhibit a thorough understanding of key account management methodologies.
  • Opportunity Identification: Discover new avenues for development and sales within existing accounts and prospects.
  • Status Reporting: Provide regular updates on activities and outcomes on a weekly, monthly, and quarterly basis.
  • Collaboration: Work closely with FASCOR's Professional Services and Customer Support teams to ensure a smooth transition of newly secured contracts to the implementation team.
  • Sales Growth: Identify and leverage opportunities within current clients for additional sales and revenue generation.
  • Value Proposition Communication: Clearly articulate the value proposition of FASCOR's products and services.
  • Market Analysis: Understand market dynamics and competitor offerings to effectively differentiate FASCOR's solutions.
  • Customer Referenceability: Ensure clients are satisfied and willing to serve as references.
  • Contract Management: Oversee negotiation and finalization of contracts.
  • Partnership Development: Identify and cultivate relationships with potential partners, including managing indirect sales efforts.
  • Sales Methodology Adherence: Follow prescribed sales methodologies and processes as directed by FASCOR or your direct supervisor.
  • Support Services: Assist FASCOR Services teams in managing customer relationships.

Ideal Candidate Profile:

  • Experience in Sales Account Management or Project Management, particularly with supply chain solution providers or consulting firms. Priority will be given to candidates with direct experience in warehouse and transportation management software.
  • Strong skills in developing and managing client relationships.
  • Demonstrable experience in managing the sales lifecycle or overseeing complex projects related to supply chain software.
  • Goal-oriented and results-driven, capable of working within established timelines.
  • Able to engage with various levels of stakeholders, from operational staff to executives.
  • Detail-oriented with excellent presentation and communication skills, thriving both independently and in team settings.
  • Proficient in Microsoft Office applications, demonstrating self-sufficiency.
  • Experience with CRM software.
  • Strong writing, speaking, and reading abilities.
  • A degree in engineering, business, supply chain management, or a related field.