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Sales Appointment Setter

3 months ago

Marietta, United States Supreme Body Studio Full time
Benefits:
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Employee discounts
  • Opportunity for advancement
  • Profit sharing
  • Training & development
  • Wellness resources

Join Our Front-Line Team: Appointment Setter at Supreme Body Studio


Supreme Body Studio is looking for an enthusiastic and detail-oriented Appointment Setter to be the first point of contact for our clients. Our ideal candidate is a communication champion who excels in a fast-paced environment and has a passion for organization and customer service. As an Appointment Setter, you will manage client bookings, handle inquiries with grace, and ensure a smooth and efficient scheduling process. This role is crucial in shaping our clients' experiences, providing them with a warm welcome and ensuring they feel valued from the first interaction. If you have a knack for juggling multiple tasks while maintaining a friendly and professional demeanor, we invite you to bring your talents to our team and help us continue to provide exceptional service at Supreme Body Studio.


Overall Responsibilities
Manage incoming and outgoing calls to help medspa generate more leads, convert leads into the Get To Know You consultations, reserve appointments, and generate revenue.  

Skills Needed
·                Strong communication, both written and verbal
·                Great active listening skills
·                Exceptional interpersonal and rapport-building skills
·                Patient and empathetic 
·                Positive attitude
·                Strong time management and organizational skills
·                Adaptability and flexibility
·                Comfortable working in fast-paced environments
·                Computer literacy
·                Phone skills, including familiarity with complex or multi-line phone systems
·                In-depth knowledge of products and/or services
·                Expertise in customer service 
·                Good marketing and sales skills

Positive Characteristics
·                Trainable and coachable
·                Teamwork
·                Takes initiative
·                Able to multitask
·                Taking Ownership
·                Follow-Through
·                Phone Manner and a happy voice
·                Self-managed and driven

Position Responsibilities
o   Incoming and outgoing call management
o   Website chat management
o   Social media management DM 
o   Reserving Get To Know You Consultations
o   Reserving treatments
o   Enrolling members
o   Ability to convert callers into appointments 
o   Knowledgeable on all treatments and products
o   Professional communication 
o   CRM system 
o   Practice operating guidelines
o   Teamwork
o   Ability to monitor production
o   Learn all scripts 
 
KPI Measurements 
•                Number of calls 
•                Call to apt conversion 
•                Call length
•                Speed of answer
•                First-time resolution percentage
•                Service Level
•                Adherence to schedule
•                Info accuracy
•                Guest and client satisfaction
•                Sales revenue per call
•                Overall sales revenue
•                Overall appointments reserved
•                Number of GTKY consultation reservations
•                Reactivating clients
•                Member enrollment
•                Number of reviews and referrals

This is a remote position.