Field Network Technician

2 months ago

San Francisco Bay Area, United States Lyra Technology Group Full time

Lyra Technology Group is seeking a Field Network Technician for one of their operating companies. As a Field Network Technician at Pact-One Solutions, you will interface directly with our clients at their locations. As a key contributor, you'll work on challenging network projects, troubleshoot client issues with cross-functional teams, and maintain cordial and professional client relationships.

About Lyra…

Lyra Technology Group is a Private Equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in 30 companies across the Northeast, Midwest, and Eastern Canada. Our companies employ over 500 team members, each led by its own management team.

About Pact-One Solutions…

With more than 20 years of experience, Pact-One Solutions is a rapidly expanding MSP IT firm with a focus on dental practices. Our passion is collaborating as a team to provide excellent client service through high-performing networks and enduring partnerships.

"Think Team, Never Give Up, Do the Right Thing, Humble yet Hungry" are the guiding principles by which we operate.

Your work as a Field Network Technician will includes several components:

•Installing and upgrading desktop and Windows server operating systems.

•Expertise in configuring, repairing, and troubleshooting Windows servers, desktops, Active Directory, firewalls, backup programs, email, and antivirus software.

•Ticketing documentation that adheres to established standards and procedures.

Our ideal Field Network Technician has the following qualifications:

•3 years of more of experience in the IT field.

•Great customer service skills, with an attention to detail.

•Proficient communication skills.

•Capability of both solo and group work.

Successful applicants for this role must be able to pass a background check and drug test, as well as valid automotive insurance and a clean driving record. If this seems like an opportunity that is appealing to you, let's have a conversation.

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