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IT Network Asset Manager
2 months ago
The IT Network Asset Manager will be accountable for managing network refresh and field services projects, ensuring the successful delivery of technical services and maintenance services across the University of California - San Francisco. This role will involve coordinating with customers and lead technicians, ensuring successful execution or response to customer follow-up, ensuring compliance with service level agreements (SLAs), and maintaining strong relationships with both internal and external stakeholders.
This role will partner with Network Leadership and Network Architects to develop hardware roadmaps and IT facilities maintenance support plans while fostering a collaborative culture to improve audits, maintain service quality, and foster positive relationships with stakeholders and partners. This team member will advance the University of California - San Francisco's mission by delivering exceptional information technology services comprehensively and consistently across stakeholders.
This role involves the operation of the campus, medical center, and Office of the President.
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at the University of California - San Francisco. The salary range for this position is $140,000 - $213,200 (Annual Rate).
Key Responsibilities- Manage network refresh and field services projects to ensure successful delivery of technical services and maintenance services.
- Coordinate with customers and lead technicians to ensure successful execution or response to customer follow-up.
- Ensure compliance with service level agreements (SLAs) and maintain strong relationships with internal and external stakeholders.
- Partner with Network Leadership and Network Architects to develop hardware roadmaps and IT facilities maintenance support plans.
- Foster a collaborative culture to improve audits, maintain service quality, and foster positive relationships with stakeholders and partners.
- Bachelor's Degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.
- 5 to 7 years of experience in network services, field services, information technology, or network operations.
- Advanced expertise in installation, configuration, monitoring, life cycle management, troubleshooting, and maintenance of a variety of network systems.
- Robust technical knowledge of communication infrastructure, including troubleshooting and system maintenance.
- Extensive knowledge about local, state, and federal regulations related to IT systems.
- Ability to create and implement comprehensive inspection processes to ensure quality standards.
- Strong coordination and leadership skills to manage field service activities effectively.
- Demonstrated experience in monitoring and managing SLAs.
- Excellent customer service and interpersonal skills.
- Advanced analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Able to establish and advance positive working relationships.
- Advanced organizational skills and experience in project-based environments.
- Strong demonstrated problem-solving skills.
- Experience participating in activities to advance an inclusive environment.
- Thinks creatively and proposes innovative ideas.
- Able to provide necessary documentation such as a valid California driver's license.
