IT Field Technician

1 week ago


San Diego, California, United States Endsight Full time

About the Role:

We are seeking a highly skilled and motivated IT Field Technician to join our team at Endsight. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, ensuring their technology systems operate effectively and efficiently.

Key Responsibilities:

  • Provide on-site and remote technical support to clients, including installation, configuration, and troubleshooting of computer systems, networks, and software.
  • Collaborate with our team to resolve complex technical issues and provide innovative solutions to meet client needs.
  • Develop and maintain strong relationships with clients, understanding their business objectives and providing tailored technical support to meet their requirements.
  • Stay up-to-date with the latest technologies and industry trends, applying this knowledge to improve our services and deliver exceptional results.

Requirements:

  • 3+ years of experience in a technical support role, preferably in a managed services environment.
  • Strong analytical, verbal, and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
  • Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and managing competing deadlines.
  • Strong problem-solving skills, with a focus on delivering high-quality results and exceeding client expectations.

Preferred Qualifications:

  • CompTIA certifications (A+, Network, Security) or equivalent experience.
  • Experience with PSA/RMM tools and technologies.
  • Bachelor's degree in a related field or equivalent experience.

About Endsight:

Endsight is a California-based outsourced technology managed services provider, dedicated to helping businesses thrive in a rapidly changing technology landscape. Our team of experts provides comprehensive IT support, cybersecurity services, and strategic guidance to small and mid-sized businesses, nonprofits, and other organizations.


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