Customer Service Supervisor

1 week ago

Elk Grove Village, United States Krispy Kreme Full time

Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

WHY KRISPY KREME? 

At Krispy Kreme, we focus on:?

Loving Our People Loving Our Communities Loving Our Planet 

As a Customer Logistics Supervisor, you will be responsible for our Delivered Fresh Daily operations. In this role you will report directly to the Customer Logistics Manager. You will assist with overseeing the end-to-end process which includes our Route Service Drivers, order management, loadout coordination, fleet/equipment oversight and local level customer support. The Customer Logistics Supervisor works with the Customer Logistics Manager, the Shop General Manager, Market Sales Manager and third-party logistics providers to execute Delivered Fresh Daily activities and meet budgeted revenue and cost objectives. You will perform all duties by company policy, standards and established procedures. A commitment to teamwork, a clean, professional appearance, enthusiasm, customer-focused behavior and a high energy level are necessary.

A TASTE OF WHAT YOU WILL BE DOING: 

Assist Customer Logistics Manager with the management of the assigned driver team to include – Hiring, Training, Scheduling, Coaching and discipline. Sets priorities for the driver team to ensure task completion Will also coordinate resources and planned work for the team. Responsible for ensuring all drivers follow operational processes and procedures. Uses judgement to identify, troubleshoot, and resolve day to day technical and operational problems.? You will work with the Customer Logistics Manager to adapt plans and priorities to address resource and operational challenges. Manage Orders and ensure daily systems processes are completed to accurately account for all activity. Manage staging and loadout to ensure routes are dispatched and complete. Work with 3rd party providers as required to address service concerns or disruptions and develop contingency plans. 

YOUR RECIPE FOR SUCCESS:  

4+ years’ experience in QSR or retail environment with progressive experience in logistics, fleet management or related responsibilities. Valid driver’s license. Ability to work all necessary work schedules, including holidays/weekends. Effective communication skills, both written and verbal Has a steadfast commitment to nurture an equitable, unbiased culture where our peeps are empowered to showcase their originality. Clean driving record (3 years) Able to meet DOT Medical Examiner Card eligibility requirements. Travel Requirements: 0-10% Must be authorized to work in the US without sponsorship. 

Physical Demands and Working Conditions 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Exposure to internal and external environmental conditions Shop – fluctuating temperatures and noise levels Exposure to known allergens including but not limited to nuts. Adherence to dress code policy applicable to role Noise of a production and/or processing area 

*The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position.

BENEFITS: 

Weekly Pay Career opportunities – we are growing Comprehensive benefits (medical, vision, and dental insurance) Employee discount program 401K plan PTO and “dream” days Company events Education Reimbursement Adoption Assistance Life Insurance FSA/HSA Plans Pet Insurance 

Learn more at  

Krispy Kreme is an Equal Opportunity Employer: 

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. 

About Krispy Kreme  

Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at , or on one of its many social media channels, including and . 

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