Customer Service Supervisor
6 days ago
We are seeking a highly skilled and experienced professional to join our team as a Customer Service Supervisor. As a key member of our logistics operations team, you will be responsible for overseeing the end-to-end process of our Delivered Fresh Daily operations.
Key Responsibilities- Assist the Customer Logistics Manager in managing the assigned driver team, including hiring, training, scheduling, coaching, and discipline.
- Set priorities for the driver team to ensure task completion and coordinate resources and planned work for the team.
- Ensure all drivers follow operational processes and procedures, and use judgment to identify, troubleshoot, and resolve day-to-day technical and operational problems.
- Work with the Customer Logistics Manager to adapt plans and priorities to address resource and operational challenges.
- Manage orders and ensure daily systems processes are completed to accurately account for all activity.
- Manage staging and loadout to ensure routes are dispatched and complete.
- Work with 3rd party providers as required to address service concerns or disruptions and develop contingency plans.
- 4+ years' experience in QSR or retail environment with progressive experience in logistics, fleet management, or related responsibilities.
- Valid driver's license.
- Ability to work all necessary work schedules, including holidays/weekends.
- Effective communication skills, both written and verbal.
- Clean driving record (3 years).
- Able to meet DOT Medical Examiner Card eligibility requirements.
- Travel Requirements: 0-10%.
- Must be authorized to work in the US without sponsorship.
- The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- Exposure to internal and external environmental conditions.
- Shop – fluctuating temperatures and noise levels.
- Exposure to known allergens including but not limited to nuts.
- Adherence to dress code policy applicable to role.
- Noise of a production and/or processing area.
- Weekly Pay.
- Career opportunities – we are growing.
- Comprehensive benefits (medical, vision, and dental insurance).
- Employee discount program.
- 401K plan.
- PTO and 'dream' days.
- Company events.
- Education Reimbursement.
- Adoption Assistance.
- Life Insurance.
- FSA/HSA Plans.
- Pet Insurance.
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