Junior Customer Service Supervisor

1 week ago


Elk Grove, California, United States C and S Concepts Full time
Position Overview

In the hospitality sector, prioritizing the consumer is essential, and at C and S Concepts, we embody this principle. Our Entry-Level Customer Service Managers play a crucial role in enhancing local market engagement by promoting products and services from our diverse clientele, thereby boosting brand visibility and community involvement.

As an Entry-Level Customer Service Manager, you will contribute to crafting and delivering outstanding consumer experiences. Your role will involve providing prompt answers, compassionate product consultations, and resolving customer issues with a positive demeanor. The hospitality you offer will transform ordinary interactions into remarkable experiences.

Key Responsibilities:

  • Comprehend clients' offerings to effectively communicate services and advantages to consumers, addressing inquiries to ensure they receive appropriate assistance during their enrollment journey.
  • Maintain detailed records of customer interactions, processed orders, and service timelines.
  • Exhibit initiative and a proactive attitude, tackling challenges directly, regardless of the complexity or pressure of the situation.
  • Uphold a positive and professional demeanor, demonstrating reliability and hospitality towards both consumers and colleagues.
  • Engage in training and skill development to prepare for managing a team of Customer Service Representatives.

Qualifications:

  • A minimum of a high school diploma is required.
  • At least one year of experience in customer service or hospitality roles, such as retail or food service, is preferred.
  • Ability to identify, articulate, and apply knowledge of products or services effectively.
  • Commitment to ongoing learning and training to excel in hospitality and enhance customer experiences.
  • Strong problem-solving skills.
  • An outgoing personality with a genuine passion for assisting others.
  • Desire to improve in-person hospitality skills to foster better relationships.
  • Exceptional communication abilities.

This entry-level position offers comprehensive training to ensure you develop confidence in delivering exceptional customer service. If you are passionate about helping others, you will thrive within our company culture. We have cultivated a collaborative environment that empowers all Entry-Level Customer Service Managers to enhance their skills in communication, customer service, routine management, and confidence while progressing in their careers.

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