Current jobs related to Customer Service Team Supervisor - Elk Grove Village, Illinois - Lehman Consulting and Recruiting
-
Customer Service Supervisor
2 months ago
Elk Grove Village, Illinois, United States Krispy Kreme Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Service Supervisor. As a key member of our logistics operations team, you will be responsible for overseeing the end-to-end process of our Delivered Fresh Daily operations.Key ResponsibilitiesAssist the Customer Logistics Manager in managing the assigned...
-
Customer Logistics Supervisor
4 weeks ago
Elk Grove Village, Illinois, United States Krispy Kreme Doughnut Corporation Full timeAbout the RoleWe are seeking a highly skilled Customer Logistics Supervisor to join our team at Krispy Kreme Doughnut Corporation. As a key member of our logistics team, you will be responsible for overseeing the end-to-end process of our Delivered Fresh Daily operations.Key ResponsibilitiesAssist the Customer Logistics Manager in managing the assigned...
-
Customer Logistics Supervisor
4 weeks ago
Elk Grove Village, Illinois, United States Krispy Kreme Doughnut Corporation Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Logistics Supervisor to join our team at Krispy Kreme Doughnut Corporation. As a key member of our logistics team, you will be responsible for overseeing the end-to-end process of our Delivered Fresh Daily operations, ensuring that our customers receive their orders on time and in perfect...
-
Customer Service Representative
4 weeks ago
Elk Grove Village, Illinois, United States Mr. Rooter Corporation Full timeJob DescriptionWe are seeking a highly organized and professional Office Staff to join our team at Mr. Rooter Corporation.Key Responsibilities:Manage incoming calls and dispatch calls to clients in a timely manner.Ensure excellent customer service skills, including empathy and professionalism over the phone.Maintain accurate records and follow up on calls in...
-
Logistics Customer Service Associate
1 month ago
Elk Grove Village, Illinois, United States Ajilon Full timeAjilon Job OpportunityWe are seeking a skilled Logistics Customer Service Representative to join our team at Ajilon.Key Responsibilities:Address member inquiries, questions, and concerns regarding products, tracking numbers, and customer profiles.Verify customer billing information and shipping addresses.Efficiently handle high-volume telephone calls and...
-
Customer Service Representative Fueler/Washer
4 weeks ago
Elk Grove Village, Illinois, United States Penske Truck Leasing Co., L.P. Full timeAbout the JobWe are seeking a highly motivated and detail-oriented Customer Service Representative Fueler/Washer to join our team at Penske Truck Leasing Co., L.P. in Elk Grove Village, IL.Key Responsibilities:Greet customers and ensure a positive experience as you fuel and wash vehicles.Perform vehicle readiness inspections to ensure tires, fluids, and...
-
Elk Grove Village, Illinois, United States Penske Truck Leasing Full timeAbout the JobWe are seeking a Customer Service Representative Fueler/Washer to join our team at Penske Truck Leasing. As a key member of our operations team, you will be responsible for ensuring that our customers receive exceptional service and that their vehicles are fueled, cleaned, and safe for the road.Main Responsibilities:Greet our customers and...
-
Customer Service Liaison
4 weeks ago
Elk Grove Village, Illinois, United States Waste Connections Full timeCustomer Service RepresentativeAt Waste Connections, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a crucial role in resolving customer disputes, interviewing customers, and providing exceptional service via phone and in person.Key Responsibilities:Work collaboratively...
-
Customer Service Liaison
2 weeks ago
Elk Grove Village, Illinois, United States Waste Connections Full timeCustomer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Waste Connections. As a key member of our customer-facing team, you will be responsible for answering customer calls and processing customer orders for new service, discontinuance, or changes in service. You will also be responsible for...
-
Customer Service Representative
3 weeks ago
Elk Grove Village, Illinois, United States Mr. Rooter Corporation Full timeCustomer Service RepresentativeAt Mr. Rooter Corporation, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our customers.Key Responsibilities:Handle incoming calls and schedule service calls to meet customer requirementsReceive...
-
Customer Service Representative
3 weeks ago
Elk Grove Village, Illinois, United States TEKsystems Full time{"Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at TEKsystems. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesRespond to customer inquiries and concerns in a timely and...
-
Customer Service Representative
4 weeks ago
Elk Grove Village, Illinois, United States Qonten Full timeJob Title: Customer Experience RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.Key...
-
Customer Service Liaison
2 weeks ago
Elk Grove Village, Illinois, United States Waste Connections Full timeCustomer Service Representative Opportunity at Waste ConnectionsAt Waste Connections, we're committed to providing exceptional customer service. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the best possible experience.Key Responsibilities:Collaborate with internal departments to resolve customer disputes...
-
Customer Service Representative
2 weeks ago
Elk Grove Village, Illinois, United States Waste Connections Full time{"Job Title:Customer Service Representative About the Role: At Waste Connections, we are seeking a professional Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may...
-
Customer Service Representative
3 weeks ago
Elk Grove Village, Illinois, United States The DC Group Full time{"Job Title": "Customer Administrator", "Job Description": "Job SummaryThe D/C Group is seeking a highly organized and detail-oriented Customer Administrator to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and administrative support to our customers and internal stakeholders.Key...
-
Customer Service Representative
2 weeks ago
Elk Grove Village, Illinois, United States Lehman Consulting and Recruiting Full timeJob OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Call Center Agent. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients, resolving customer concerns, and providing timely and accurate information.Key Responsibilities:Respond to customer...
-
Customer Service Representative
3 weeks ago
Elk Grove Village, Illinois, United States Dexter Magnetic Technologies Full timeCustomer Champion Job DescriptionDexter Magnetic Technologies is seeking a highly skilled Customer Champion to provide exceptional customer service and support to our internal and external customers. As a key member of our team, you will be responsible for delivering superior communication and support throughout the customer journey, from initial inquiry to...
-
Customer Service Representative
1 week ago
Elk Grove Village, Illinois, United States Walgreens Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Walgreens. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, providing product knowledge, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide...
-
Customer Service Representative
4 days ago
Elk Grove Village, Illinois, United States Mr. Rooter Full timeAs a Customer Service Representative at Mr Rooter, you\u0027ll be responsible for handling incoming calls and scheduling service calls to meet customer requirements.Key responsibilities include:Receiving incoming calls in a professional and courteous mannerPrioritizing and coordinating the scheduling of servicesCoordinating delays in schedule with customers...
-
Customer Service Representative
3 weeks ago
Elk Grove Village, Illinois, United States Walgreens Full timeJob Description:We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Walgreens. As a key member of our retail team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store environment.Key...
Customer Service Team Supervisor
2 months ago
Opportunity Awaits:
At Lehman Consulting & Recruiting, we are thrilled to assist you in discovering your ideal career path. Our mission is to help you reach your full potential and achieve your professional goals. Enjoy competitive compensation while working in a supportive environment that values community and family.
We are currently seeking a Call Center Team Lead. In this role, you will oversee a team of 10-15 customer service agents. The successful candidate will foster a dynamic and enthusiastic workplace culture that promotes teamwork and success.
Job Benefits:
- Competitive pay of $20-21 per hour
- Fully remote work environment
- Standard 8-hour shifts
- Opportunities for career advancement
- Company-provided computer equipment
Key Responsibilities:
- Analyze and present call center data and statistics, ensuring accuracy in reporting and database management.
- Organize, prioritize, and delegate workflow tasks to maintain operational efficiency.
- Guide representatives through complex calls and challenges, providing support post-training.
- Inspire, mentor, and evaluate team members while monitoring key performance indicators (KPIs).
- Develop strategies for managing high volumes of incoming calls and client inquiries to meet business service level agreements (SLAs).
- Conduct monthly one-on-one meetings and performance assessments.
- Oversee the department's call systems and campaigns, suggesting improvements to IT as needed.
- Collaborate with fellow leaders to enhance overall client satisfaction rates.
Qualifications:
- High School Diploma (mandatory)
- Proven experience leading a team of at least ten individuals
- Strong understanding of call center metrics and experience in guiding teams to achieve KPI targets.
- Exceptional customer service skills with the ability to coach to client specifications.
- Effective time management skills (essential)
- Proficiency in Microsoft Office, SharePoint, Windows OS, and CRM systems.
About Lehman Consulting & Recruiting:
We are an equal opportunity employer, committed to diversity and inclusion. All qualified candidates will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
