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Customer Service Representative

2 months ago

Elk Grove Village, United States Mr. Rooter of Cook County Full time

As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities:

Receive incoming calls in professional and courteous manner

Prioritize and coordinate the scheduling of services

Coordinate delays in schedule with customers and service technicians

Use customer development techniques to solicit work through phone, email, mail and personal customer contacts

Perform other duties as needed which may include cross-training in related positions

Job Requirements:

Strong written and verbal communication skills

Detail-oriented with strong data entry skills

Positive Attitude

Team player who can work independently

Must be able to type a minimum of 50 wpm

We are actively interviewing for this position - Apply today and our hiring manager will follow up

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.