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Facility Coordinator

3 months ago

St Louis, United States JLL Full time

JLL supports the Whole You, personally and professionally.


Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves –

As a Cross-Functional Facility Coordinator/Maintenance Technician, your role will involve supporting client operations, managing vendors for facility operations, conducting quality control site visits, and coordinating resolutions for specific requests. You will also assist the Facility Manager in delivering services such as customer/client services, financial management, facility maintenance, procurement, and supplier management. Building client relationships with key representatives to support corporate real estate goals is also a key aspect of this position.

What is your day to day?

Responsibilities include but are not limited to:

 Cultivate and maintain a trusted working relationship with client representatives (JLL or external) and service providers.  Manage and coordinate with subcontracted and managed service suppliers to ensure services are delivered consistently with agreement terms. Be available to meet onsite as needed.  Ensure that all site management and operations practices adhere to company, MSA (Master Service Agreement) requirements, and client standards.  Read and understand the applicable Service Level Agreements to ensure compliance.  Conduct site inspections to evaluate vendor performance at client facilities. Additional travel may include on-site training, and team support.  Utilize JLL check inspections (QA) for Janitorial, Security and Landscaping purposes during site visits.  Acquire a comprehensive understanding of workflows, processes, and procedures related to service management.  Provide training, leadership and mentoring to other team members, assisting them in understanding work order workflows in Corrigo including specific account processes.  Proficiently handle work order management, including dispatching, tracking, and reviewing subcontractor invoices for work requests. Demonstrate exceptional proactivity in providing support for client work and vendor work orders.  Assist in the coordination and scheduling of maintenance activities, ensuring timely execution of common processes.  Communicate and escalate issues to the appropriate parities (client, vendors, etc.) as needed.  Coordinate, support, and lead meetings with service providers and other stakeholders.  Achieve consistent superior performance in the management and execution of work orders.  Assist the operations team with tactical planning for goals and objectives.  Recommend continuous quality improvement practices to enhance service delivery.  Assist with budgetary requests, analysis, and operational reporting monthly and quarterly, as required.  Complete preventative maintenance for site assets and equipment in accordance with contract and job plan to ensure functioning of building systems, including mechanical electrical and HVAC.  Establish and maintain a safety-first culture by promoting and driving safe work practices.  Drive and promote safety culture within portfolio including subcontractors, suppliers, and visitors.  Able to perform minor to moderately complex facility maintenance duties such as troubleshoot, minor electrical, plumbing, Preventative Maintenance and other minor reactive repairs as needed.  Oversee the operation and maintenance of critical building systems, such as fire protection, security, and all other building related systems. Work with regional manager to deliver quality service and continuous improvement to advance the quality-of-service.

Sound like you? To apply you need to have:

 Experience working within CMMS/Work Order systems, Corrigo is a plus.  Self-motivated, confident, energetic, and flexible.  Superior customer service skills and orientation  Strong attention to detail  Critical thinking driven to achieve excellence.  Ability to prioritize and work without direct supervision.  Excellent communication, organization, and problem-solving skills.  Prior experience in facilities, property management, hospitality, or related field preferred.  Understanding of basic technical aspects of property management (HVAC (Heating, Ventilating and Air Conditioning), fire protection system, mechanical, electrical, and plumbing system) is advantageous.  Proficient skills in Microsoft Office Suite, including Excel, Word, Outlook, and Teams Must reside in or near St. Louis, MO

Location:

On-site –St. Louis, MO

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table


Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

Flexible and Remote Work Arrangements may be available

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.