Urban Outfitters Assistant Manager

Found in: Talent US C2 - 2 weeks ago


White Plains, United States URBN Full time

OVERVIEW

An Assistant Manager supports the service experience, visual processes, and business operations to achieve an engaging and inspiring store environment. The Assistant Manager thinks and acts like an owner; working collaboratively with key partners while fostering an environment of continual growth and development.

RESPONSIBILITIES

Brand Experience

Drives a service culture through experiences that are engaging, efficient and personalized; interprets Voice of customer feedback and team insights to positively improve interactions Acts as a brand representative reflective of the company values and partners with the Visual Merchandising Manager on the creation of an engaging visual experience that appeals to the UO customer Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer ( MPOS, POS, In-Store & Curbside Pick Up)

Leadership + Team Management

Actively participates as the floor service leader by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives Facilitates a thorough and thoughtful onboarding for new hires and fosters an environment of continual development; provides timely and specific employee feedback to create a culture of action and accountability Supports the Store Manager in recruiting, hiring, and retaining a diverse and engaged team, while taking responsibility for own development and professional growth

VISUAL + BUSINESS OPERATIONS

Supports the store management team by participating in daily opening/closing office procedures and other operational tasks Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

COMMUNICATION + RELATIONSHIPS

Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives Stays current and follows through to ensure important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, department priorities, and brand messaging throughout the day with the team Provides insights related to the customer experience and communicates feedback to Visual Merchandising Manager and Store Manager Embraces a culture of development by protecting time to discuss personal growth with direct reports; proactive in setting goals and delivering feedback and invests time into ensuring the success of all members of the team

QUALIFICATIONS

Passion for UO brand 2+ years store leadership experience  Strong merchant skills and a history of delivering financial results  Proven record of developing great talent  Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays  Eagerness to learn and grow within the organization

Wage Transparency: To view information related to various state-specific wage transparency laws, click . Please also note, if a full-time role is eligible to participate in the Company’s Monthly Store Incentive bonus program, this may result in bringing the total compensation to a higher range.

Benefits + Perks: We offer one of the best and most comprehensive wellness benefits in the retail industry, click to learn more. 

Los Angeles City applicants click and San Francisco applicants click to view Fair Chance Ordinance. 


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