Customer Experience Specialist
2 days ago
Job Title: Delivery Coordinator
Location: Premier Volvo Cars of Overland Park
Job Type: Full-Time
About Us: At Premier Volvo Cars of Overland Park, we pride ourselves on providing exceptional customer experiences.
We’re looking for a passionate and dedicated Customer Experience Specialist to join our team and help our customers celebrate and learn about their brand new vehicles.
Position Overview: The Customer Experience Specialist is responsible for ensuring a smooth and informative delivery process for our customers.
This role does not require prior car sales experience; we are willing to train the right candidate who has a strong desire to assist customers in understanding their new purchase.
Key Responsibilities:
- Coordinate and schedule vehicle deliveries with customers.
- Demonstrate the vehicle's features and benefits effectively.
- Complete the registration of all apps related to the vehicle.
- Introduce customers to the service department and its offerings.
- Stay up-to-date on required training and product knowledge.
- Maintain high Customer Satisfaction Index (CSI) levels.
- Explain warranty options clearly and accurately.
- Communicate effectively with customers to ensure a satisfying ownership experience.
Qualifications:
- Valid Driver's License is required.
- Availability to work on weekends.
- Excellent communication and interpersonal skills.
- A passion for helping others and providing exceptional service.
- Ability to learn quickly and adapt to new information.
Why Join Us?
- Training and development opportunities.
- Supportive team environment.
- Opportunity to make a meaningful impact on customers’ experiences.
If you’re ready to help customers celebrate their new vehicles and provide outstanding service, we’d love to hear from you
How to Apply: Please submit your resume and a brief cover letter outlining your interest in the position to [email/contact information].
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