Customer Experience Specialist

1 day ago

Canoga Park, United States CastleWorks Water Heaters Full time

We are looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.

You will manage the day-to-day scheduling operations and ensure that jobs are ready for installation. You will handle purchasing, create department job files, contact customers regarding scheduling issues, schedule subcontractors and inspections. A critical responsibility is ensuring effective coordination of communication between installers, field supervisors, customers, vendors and the office team.

To ensure success as a customer experience specialist, you should exhibit in-depth knowledge of customer engagement channels and experience in a similar industry. A top-notch customer experience specialist will be someone whose expertise results in excellent customer relationship management and a positive brand image.

The work setting is in an office. It is an essential function of the position to work with a team in person, therefore, the position is not a remote or hybrid position and must report to the direct work site.

Essential Functions and Responsibilities include, but are not limited to:

•Process all purchase orders for install department

•Inventory / Stock warehouse for service and install

•Maintain an inventory of uniforms and tracking process

•De-brief installers after each job so that Service Titan can be updated

•Stage and prepare jobs for the next day so that they are ready to be loaded every morning

•Update and maintain schedule board with all sold jobs, communicate scheduling issues with other departments including sales.

•Check paperwork and timecard from previous day's job, schedule any punch lists or uncompleted items.

•Check with Dept Managers for any job site deliveries.

•Return overage stock to vendors, write PO and have material set out for pick up by vendor.

•Oversee and participate in quarterly inventory count.

•Complete paperwork for job costing, orders received etc. and send to accounting department.

•Maintain warehousing of Company supplied tools. Generate check out lists and reconcile upon return.

•Schedule layouts and update layout & design schedules, coordinate with Foreman/Installation Manager.

•Ensure that at least one installers and service tools and van is inspected each week.

•Make sure that all jobs have permits and the inspections are called in timely.

•Create all job packets.

•Purchase equipment and schedule subcontractors

•Know whereabouts and progress of crew daily.

•Return customer calls in a timely manner, resolving open issues in a fast/efficient manner etc.

•Process extended warranties and customer rebates.

•Process all sales related packet information daily - job progression form to be filled out.

•Process all finance documents & schedule with customer for signage.

•Provide assistance in completing job packets.

•Call or send a thank you card to the customer.

•Resolve customer differences.

•Design & mail Customer thank you gifts.

•Coordinate with vendors as needed regarding returns, warranty, delivery, etc.

•Coordinate van service and repairs with the fleet supervisor.

Requirements

•Two years related experience and/or training in customer service and/or project management or equivalent combination of education and experience

•Ability to multi-task

•Geographical knowledge of sales area or map reading skills a plus

•Two years related experience and/or training in customer service and/or project management or equivalent combination of education and experience

•Excellent verbal skills

•Professional phone skills

•Strong interpersonal skills

•Working knowledge of GPS and mapping software

•Energetic personality

•Well organized and ability to work independently

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary Description

$30.00- $36.00

  • Customer Experience Representative

    2 weeks ago

    Canoga Park, California, United States Omar Soudani - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing top-notch support to our clients.Key ResponsibilitiesEngage with customers through various...

  • Customer Experience Specialist

    1 week ago

    Winter Park, United States ES Solutions Firm Full time

    The consumer comes first within the hospitality industry and that is no exception to our firm. Our Customer Experience Specialists help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and client sales margins. As a Customer Experience Specialist, you will be a part of creating and...

  • Customer Experience Specialist

    1 month ago

    Union Park, United States ES Solutions Firm Full time $44,000 - $54,000

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception to our firm. Our Customer Experience Specialists help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and client sales margins. As a Customer Experience Specialist, you will be...

  • Customer Experience Specialist

    2 weeks ago

    Cedar Park, Texas, United States Best Buy Full time

    Customer Experience Specialist Job Description **Overview** At Best Buy, we're committed to delivering exceptional customer experiences. As a Customer Experience Specialist, you'll be the face of our brand, building long-lasting relationships with customers and providing personalized service. **Key Responsibilities** * Greet and engage with customers in...

  • Customer Experience Specialist

    2 weeks ago

    Tinley Park, Illinois, United States Best Buy Full time

    {"title": "Customer Experience Specialist", "description": "**About the Role**As a Customer Experience Specialist at Best Buy, you will be the face of our company for every customer who visits our stores. Your passion for technology and customer service will shine through as you help customers find the right solutions to fit their needs.**Key...

  • Customer Experience Specialist

    2 days ago

    Overland Park, United States Premier Volvo Cars of Overland Park Full time

    Job Title: Delivery CoordinatorLocation: Premier Volvo Cars of Overland ParkJob Type: Full-TimeAbout Us: At Premier Volvo Cars of Overland Park, we pride ourselves on providing exceptional customer experiences.We’re looking for a passionate and dedicated Customer Experience Specialist to join our team and help our customers celebrate and learn about their...

  • Customer Experience Specialist

    2 months ago

    Overland Park, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    4 months ago

    Tinley Park, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Occasional Seasonal Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous...

  • Customer Experience Specialist

    4 months ago

    Cedar Park, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Seasonal Sales Associate

    3 weeks ago

    Canoga Park, California, United States Urban Outfitters Full time

    Job SummaryA Seasonal Sales Associate contributes to driving sales through providing a genuine experience to each customer.Key ResponsibilitiesBrand ExperienceActs as a brand representative reflective of the company values.Initiates conversation, shares advice and product knowledge to interact with the customer in a personalized way.Utilizes technology to be...

  • Customer Experience Specialist

    4 weeks ago

    Cedar Park, Texas, United States Jt Reisdorph - State Farm Agent Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Build and maintain strong relationships with clients through proactive follow-up and...

  • Customer Experience Specialist

    4 weeks ago

    Cedar Park, Texas, United States Jt Reisdorph - State Farm Agent Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, helping them to navigate our insurance and financial services offerings.Key Responsibilities:Customer...

  • Customer Experience Specialist

    4 weeks ago

    Cedar Park, Texas, United States Jt Reisdorph - State Farm Agent Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, helping them to navigate our insurance and financial services offerings.Key Responsibilities:Customer...

  • Customer Experience Specialist

    17 hours ago

    Park City, Utah, United States Momentous Full time

    About MomentousMomentous is a dynamic, fast-growing human performance company that offers high-quality supplements designed to enhance physical and cognitive well-being. Our mission is to help individuals achieve their goals and make a positive impact in their personal lives, communities, and the world.Job SummaryThe Customer Care Specialist is an individual...

  • Customer Experience Associate

    3 days ago

    Winter Park, Florida, United States ES Solutions Firm Full time

    Customer Experience SpecialistThe ES Solutions Firm is committed to delivering exceptional customer experiences, and we're seeking a talented Customer Experience Specialist to join our team.About the RoleAs a Customer Experience Specialist, you will play a critical role in creating and delivering amazing consumer experiences. You will be responsible for...

  • Customer Experience Specialist

    3 weeks ago

    Winter Park, Florida, United States Family First Firm Full time

    About UsFamily First Firm is a leading provider of exceptional customer service and relationship-building solutions. We are committed to delivering outstanding results and exceeding client expectations.Job OverviewWe are seeking a highly skilled and dedicated Client Services Specialist to join our team. This role requires a professional with excellent...

  • Customer Experience Associate

    6 days ago

    Cedar Park, Texas, United States Best Buy Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales floor team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide personalized service to...

  • Customer Service Representative for Legal Accounts

    4 weeks ago

    Canoga Park, California, United States PATENAUDE & FELIX, APC Full time

    LEGAL ACCOUNT SUPPORT SPECIALIST Patenaude & Felix, APC is actively seeking a dedicated full-time Legal Account Support Specialist to enhance our team. Are you interested in a career within a reputable law firm that prioritizes professional development? If you are looking for a fulfilling role in a supportive environment, continue reading. This position...

  • Customer Experience Specialist

    2 weeks ago

    Overland Park, United States Benefit Communication Insourcing Full time

    Benefit Communication Insourcing is a private company headquartered in Overland Park, KS and a joint trademark with Lockton Companies, LLC. We service large employers located throughout the U.S. to provide customized benefit communication services to our client's individual employees. As our company prepares for our annual benefit open enrollment season, we...

  • Customer Service Representative for Legal Accounts

    4 weeks ago

    Canoga Park, California, United States PATENAUDE & FELIX, APC Full time

    LEGAL ACCOUNT SUPPORT SPECIALIST Patenaude & Felix, APC is seeking a dedicated full-time Legal Account Support Specialist to enhance our team. Are you interested in contributing to a reputable law firm that prioritizes professional development? If so, we encourage you to consider this opportunity. This role offers a competitive compensation structure,...