Field Manager

3 months ago

Charlotte, United States Shea Homes Full time

Field Manager

The function of this position is to manage, direct, and accept accountability for all field activities and reporting functions associated with the construction of assigned homes in the community. The Field Manager provides leadership in and manages the coordination of all activities within the new home construction process, thus optimizing the effectiveness of Trade Partners, ensuring compliance with Shea Homes’ customer satisfaction and quality assurance standards, and maintaining a safe work environment.

Specific Responsibilities

Key Result Area #1 – Customer Satisfaction

Establish and maintain regular and proactive communication with assigned customers and log all conversations Manages and resolves customer issues within a timely fashion and communicates progress on completion Review surveys and associated reporting tools to understand trends and adjust accordingly

Key Result Area #2 - Scheduling

Update construction schedule every day for assigned homes Schedule work with Trade Partners and suppliers with proper lead time, and confirm schedule the day prior to work being performed Ensure home is next-Trade-ready Coordinate schedule with overall teams’ schedule on a daily basis Maintain projected milestones and delivery date and communicate to community team on a weekly basis

Key Result Area #3 – Quality Assurance

Walk every room, every house, every day Complete milestone Quality Assurance inspections, document corrective actions, and follow-up to ensure completion of corrective items Deliver a defect-free home to the customer

Key Result Area #4 – Options Management

Update options tracking notebook and files daily Maintain an options posting system at each house Verify options when scheduling Trade Partner Verify options selection with homebuyer at Construction Process Orientation (CPO) and Pre-Drywall Orientation (PDO)

Key Result Area #5 – Safety and Site Management

Understand and champion the Shea Homes for Active Adults safety program Conduct a daily site safety audit and correct all non-compliant activities and behaviors immediately Ensure all tailgate safety meetings occur and proper OSHA compliant documentation is in place Ensure Trades clean and sweep all homes at the end of each day Ensure each home site is left clean and free of debris Maintains Materials Safety Data Sheets in accordance with OSHA requirements Participate in monthly safety training program

Key Result Area #6 – Trade Partner Management

Ensure complete knowledge of scope of work before building operation begins Complete field purchase order paperwork on same day non-contract work is ordered Review and approve invoices daily Develop and maintain positive relationships with government agencies and inspectors Communicate daily with Trade Partner foreman on job site

Knowledge/Experience

High school diploma or equivalent required; BA/BS degree preferred Two years experience as a Construction Superintendent/Field Manager required Ability to read blueprints, reference truss calculations, and understand structural details Proficiency in MS Office required Multi-lingual skills preferred

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