Administrator - Implementation

1 month ago

Mount Laurel, United States Holman Enterprises, Inc. Full time

JOB INPUTS

  • Receive inquiries from internal customers and coordinates with internal departments to resolve in a timely manner.
  • Investigate and provide closed loop resolution to customer problems, logs all inquiries in Holman systems.
  • Receive inquiries from internal customers and coordinates resolution efforts with Holman departments and close the loop with the customer.
  • Execute client setups and contractual changes in multiple proprietary systems.
  • Execute full audit of new client setups, contractual fee changes and program enrollments.
  • Communicate contractual changes to all stakeholders (financial parameters / cancellations)
  • Process and validate bulk inventory additions or updates for new and existing clients.
  • Monitor the addition and deletion of vehicles to programs and corresponding fees.
  • Maintain client parameters for vehicle coding in Holman databases.
  • Review daily qualification and reject reports and promptly address corrective measures.
  • Manage client specific parameters within proprietary systems (EVOS / Insights)
  • Collaborate with North American IT teams to address programming requirements and troubleshoot system issues as required.
  • Collaborate with various business units to effectively communicate a clear understanding of
  • products, product delivery and services
  • Utilization of multiple Holman’s proprietary systems to manage all day-to-day responsibilities (primarily GDT, FleetTrak, Insights, Monday.com)
  • Provide backup support to other Implementation partners.
  • Perform all other duties and special projects as assigned.

Education and/or Training:

  • College degree or relevant business experience required.
  • Additional education, certifications, or experience are a plus.
  • Advanced knowledge of Holman’s GDT system and Insights (including the WEX Millennium screens) are a plus.
  • Proficient in other various desktop tools including MS Office Programs (i.e., Outlook, Excel, Word, PowerPoint)
  • Familiarity with virtual office technology and equipment, including Zoom, Teams, Etc.

Relevant Work Experience:

  • 1+ year/s of customer service experience required.

Planning/Organizing/Managerial Knowledge:

  • Proactive, organized approach to multitasking and prioritization.
  • Demonstrates accuracy, thoroughness, and effectiveness in work.
  • Effectively manages time and consistently meets deadlines with some guidance from Supervisor/Manager.
  • Ability to function well in a high-paced work environment.
  • Learns from experience: modifies behavior to be more effective.
  • Recognizes one’s owns strengths and opportunities for growth.
  • Uses existing procedures to solve routine or standard problems; applies some degree of judgement and discretion.
  • Applies basic knowledge of theories, practices and procedures to complete assigned work
  • Capable of managing multiple priorities effectively.
  • Adjusts quickly to new or changing assignments, processes, and people.
  • Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures.
  • Applies expertise to improve efficiency and accomplish objectives within own area of responsibility.
  • Initiative to work independently and multi-task varying client/departmental priorities.
  • Works cooperatively with others and treat fellow employees with respect.
  • Demonstrates ownership for decisions and situations.
  • Displays professionalism and remains composed when faced with challenges
  • Decisions are guided by policies, procedures, and business plan; receives moderate guidance and oversight from Supervisor/Manager.

Communicating & Influencing Skills:

  • Strong verbal and written communication skills.
  • Strong interpersonal and customer service skills.
  • Provide training presentations in a group setting.
  • Excellent communication and active listening.
  • Ability to summarize and express information and ideas in a clear and organized manner.
  • Responds to non-standard requests; investigates with assistance from others as needed.
  • Gathers, clarimanfies , clarifies and applies information to provide timely and effective responses to the needs of both internal and external customers.
  • Works independently or with others within own area or department to achieve team goals.
  • Identifies and removes barriers to effective teamwork.
  • Offers support to other team members; follows through on commitments.
  • Applies emotional intelligence in responses and reactions.
  • Demonstrates consistency between words and actions.
  • Listens openly and carefully to others’ ideas and suggestions; respects opposing points of view.
  • Consistently earns trust, loyalty and respect of others.

#NTSP

#LI-MG1

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