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Client Solutions Analyst

3 months ago

Oakbrook Terrace, United States Acosta Full time

DESCRIPTION

The Client Relationship Analyst is responsible for supporting the National Solutions Manager in all reporting, financial and operational responsibilities. Responsibilities also include assisting in the management of a portfolio of strategic clients and providing single point of contact/escalation for strategic client’s trade promotion management needs.

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RESPONSIBILITIES

  • Responsible for analyzing payments made by clients/customers and identifying any discrepancies and plan for collections. This will include using critical thinking and advanced reporting tools

  • Track Business Manager Assistant performance against client KPI’s

  • New associate onboarding and training (Campbell BM/BMA/CRA/CCA) – set up in Campbell’s systems

  • Monitor monthly aged claims and partner with business manager, business manager assistant and, client finance partner to discuss outstanding deductions and plans to resolve and bring to resolution

  • System Administrator for the TPM System. Assist end users and make needed updates to current configuration

  • Meeting the physical requirements – listed below

  • Otherduties as assigned

QUALIFICATIONS

Ed ucation Requirements:

  • Bachelor’s Preferred

  • Driver’s License Required

Work Experience Requirements:

  • 5-8 years food brokerage and/or CPG industry experience in sales administration is strongly preferred

  • Customer service and client relationship management experience

  • Trade Promotion Management experience witha food manufacturer is preferred

  • Accounting, Audit, Account Reconciliation experience required

  • System integration background

Knowledge, Skills and Abilities Requirements:

  • Advanced reporting and analytical skills

  • Microsoft Excel skills (Advanced)

  • Training, presentation, communication skills

  • Work in a matrix reporting environment

  • Ability to travel (20%)

  • Champions the needs of customers and clients

  • Uses a collaborative approach to do what is best for the entire organization

  • Demonstrates initiative and takes appropriate risks

The incumbent(s) in this position should exhibit the following Acosta values:

People Minded – Must show dignity and respect to all people

Integrity – Must exemplify the highest degree of ethical behavior

Results Oriented – Must show passion, pride and commitment to succeed

Trust – Must be honest, sincere andconfident

Teamwork – Must build trusting relationships

Innovation – Must progress through a combination of creativity, common sense and vision

Balance – Must maintain an optimistic attitude and keep perspective on what is important in life.

Acosta Sales & Marketing is an