Front Desk Supervisor

5 months ago


Denver, United States Sage Hospitality Group Full time

Job Overview

Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone. Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Performs other duties as assigned, requested or deemed necessary by management.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

1 or more full years employment experience in a related position with this company or other organization(s).

Knowledge/Skills

Requires understanding of all hotel front office procedures. Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines. Requires supervision/management skills. Ability to communicate information and hotel services to management and guests. Second language may be required. Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to communicate in person and on telephone frequently.  Ability to read written communiqués, analyzing reports and seeing monochrome computer screen. Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence. Continuous standing 90% of time -communicating with guests. No climbing required. No driving required. Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited. Continuous standing -80% of shift.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

Medical, dental, & vision insurance

Health savings and flexible spending accounts

Basic Life and AD&D insurance

Paid time off for vacation, sick time, and holidays

Eligible to participate in the Company’s 401(k) program with employer matching

Employee Assistance Program

Tuition Reimbursement

Marriott and Sage Hotels and Restaurant Discounts Worldwide

Free On-Site Parking

One free hot meal per shift

Free RTD EcoPass

Eligible to particiate in the Front Desk Upsell Incentive Program

Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.


  • Front Desk Supervisor

    4 weeks ago


    Denver, United States Aimbridge Hospitality Full time

    The target compensation for this role is 21/hr, based upon skills and experience; an Ecopass is provided to all employees. Prior hotel experience is highly preferred. The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/o Front Desk, Supervisor, Hospitality, Associate, Operations, Hotel

  • Front Desk Supervisor

    1 month ago


    Denver, Colorado, United States Sage Hospitality Full time

    Job Title: Front Desk SupervisorJob Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at The Curtis Hotel. As a Front Desk Supervisor, you will be responsible for supervising front office staff, ensuring an efficient operation, and providing excellent customer service to our guests.Responsibilities:Supervise the...

  • Front Desk Supervisor

    6 months ago


    Denver, United States Hersha Hospitality Management Full time

    Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager - Front Office Manager - Assistant General Manager Your Focus. Interview, select, trai Front Desk, Supervisor, Office Manager, Operations, Hotel, General Manager

  • Front Desk Supervisor

    4 weeks ago


    Denver, Colorado, United States Kimpton Hotel Monaco Denver Full time

    Job Summary: We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Kimpton Hotel Monaco Denver. As a Front Desk Supervisor, you will be responsible for managing the front office operations, ensuring exceptional customer service, and maintaining compliance with corporate policies and procedures.Key Responsibilities:Manage...

  • Front Desk Supervisor

    1 month ago


    Denver, Colorado, United States Homewood Denver DT Cvt Ctr Full time

    Job Summary:The ideal candidate for this role will have a strong background in customer service and hotel operations. The Front Desk Supervisor will be responsible for providing exceptional service to guests, maximizing room revenue, and ensuring the smooth operation of the front desk.Responsibilities:Provide exceptional service to guests, responding to...

  • Front Desk Supervisor

    3 months ago


    Denver, United States Sage Hospitality Group, LLC Full time

    Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and s Front Desk, Supervisor, Hotel, Reservations, Operations

  • Front Desk Supervisor

    1 month ago


    Denver, United States Sonesta International Hotels Full time

    Job Description Summary The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Front Office Manager and Director of Rooms. The main focus of the role is the...

  • Front Desk Supervisor

    4 weeks ago


    Denver, Colorado, United States Sage Hospitality Group Full time

    Job OverviewAs a Front Desk Supervisor with Sage Hospitality Group, you will be responsible for ensuring the front office runs smoothly and efficiently, providing excellent service to our guests. You will supervise front office staff, train and direct their work, and resolve any issues that may arise. Your goal will be to maintain a high level of customer...

  • Front Desk Manager

    1 month ago


    Denver, Colorado, United States Sage Hospitality Full time

    Job Title: Front Desk SupervisorJob Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Embassy Suites by Hilton Denver Downtown and Convention Center. As a key member of our front office team, you will be responsible for ensuring an efficient and exceptional guest experience.Key Responsibilities:Supervise...

  • Front Desk Supervisor

    2 months ago


    Denver, United States Homewood Denver DT Cvt Ctr Full time

    Job Summary: The target compensation for this role is 23/hr, based upon skills and experience; an Ecopass is provided to all employees. The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she...

  • Front Desk Supervisor

    3 months ago


    Denver, United States White Lodging Full time

    Summary: White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment...

  • Front Desk Supervisor

    3 weeks ago


    Denver, Colorado, United States Aimbridge Hospitality Full time

    Job SummaryThe target compensation for this role is $21.58 per hour, based upon skills and experience; an Ecopass is provided to all employees. Prior hotel experience is highly preferred.The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all...

  • Front Desk Supervisor

    2 weeks ago


    Denver, United States Sage Restaurant Group Full time

    Application open until November 28th or until filled. Your Inspiration for Unforgettable Experiences in Cherry Creek North. Welcome to Hotel Clio, a Luxury Collection Hotel located in Denver's sophisticated Cherry Creek North shopping district. We cater to travelers desiring an elegant and inspirational stay and invite locals to enjoy the renowned Toro Latin...


  • Denver, United States Fresh Form Draft Full time

    Front Desk RepresentativeDepartment: BeloForm Craft Employment Type: Full Time Location: Denver, CO Compensation: $17.85 - $24.00 / hour DescriptionJob Title: Front Desk Representative Location: Denver, CO Job Type: Full-Time Reports to: Office Manager / Front Office Supervisor Job Summary: We are seeking a personable and organized Front Desk Representative...

  • Front Desk Supervisor

    2 months ago


    Denver, United States Sage Hospitality Full time

    Why us?: Unique Perks! On-site Parking Benefits Hilton Hotel Rates Starting at $35/Night Free Gym Access EcoPass Transit Program Complimentary Employee Meal Employee Game Room/Lounge The Curtis Hotel, a Stay Happy, Work Happy! aesthetic: Calling all dashboard drummers, hairbrush singers, and firefly chasers- Welcome to the Curtis Hotel! Our playful yet...

  • Front Desk Associate

    1 month ago


    Denver, Colorado, United States Jewish Community Center of Denver Full time

    Job Title: Front Desk StaffAt the Jewish Community Center of Denver, we are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Staff member.Job Summary:The Front Desk Staff is responsible for providing exceptional customer service to our members and guests, ensuring a positive and welcoming experience at our facility....

  • Front Desk Manager

    2 months ago


    Denver, United States Marriott Full time

    Job Number 24138140 Job Category Rooms & Guest Services Operations Location Sheraton Denver Downtown Hotel, 1550 Court Place, Denver, Colorado, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis....


  • Denver, United States Stonebridge Companies Full time

    Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel. Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately. Works with the corp Office Supervisor, Supervisor, Office, Customer Service, Associate, General Manager, Business Services

  • Front Desk Team Lead

    4 weeks ago


    Denver, Colorado, United States White Lodging Full time

    Role Summary:We are seeking a skilled Front Desk Supervisor to join our team at White Lodging. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Provide outstanding service to guests, anticipating and exceeding their expectations.Lead by...


  • Denver, Colorado, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Azul Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling registration and checkout processes, and maintaining a clean and organized front desk area.Key ResponsibilitiesGuest Services: Greet and...