Front Desk Supervisor

1 month ago

Denver, United States Sonesta International Hotels Full time
Job Description Summary

The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Front Office Manager and Director of Rooms. The main focus of the role is the training, supervising, and customer engagement with the front desk team. The FDS serves as the lead point person regarding the Front Desk technology systems and in-house guest marketing initiatives. The FDS also represents the hotel with all guests in the absence of the General Manager and Director of Rooms. Will also function as a Guest Service Agent.

Job Description

Position Title: Front Desk Supervisor

Location: Sonesta Denver Downtown

Department: Front Office

Reports To: Director of Rooms

Type: Non-Exempt (Hourly)

Pay Range: $22.00 to $23.00 per hour

Application Deadline: November 2nd, 2024

Job Description Summary

The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Front Office Manager and Director of Rooms. The main focus of the role is the training, supervising, and customer engagement with the front desk team. The FDS serves as the lead point person regarding the Front Desk technology systems and in-house guest marketing initiatives. The FDS also represents the hotel with all guests in the absence of the General Manager and Director of Rooms. Will also function as a Guest Service Agent.

Job Description

DUTIES AND RESPONSIBILITIES:
  • Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
  • Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions.
  • Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.
  • Responsible for the supervision of the security of cash, credit card transactions, and guest information.
  • Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team regarding room type and length of stay pricing. Work with the hotel's property management system (Opera) to maximize revenue through occupancy and rate adjustments based on market conditions.
  • Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Supervise the daily execution of the internal marketplace by ensuring it is stocked and maintained in an orderly and appealing manner.
  • Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
  • Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s).
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Regularly sell hotel rooms through direct client contact.
  • Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.
  • Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
  • High School diploma or equivalent preferred.
  • Two years of previous hotel experience preferred.
  • Previous background from the extended stay industry preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem solving, reasoning, motivating, organizational and training abilities preferred.
  • Experience with Microsoft Office and Opera systems required.
  • Valid driver's license required.
  • Frequently standing up, bending, climbing, kneeling, and moving about the facility.
  • Carrying, lifting or pulling items weighing up to 50 pounds.
  • Frequently handling objects and equipment.
  • Will be required to work mornings, evening, weekends, and holidays.
Additional Information

Pay

$22.00 to $23.00 per hour. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience.

Application Deadline: This job posting will be closed on November 2nd, 2024.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
  • Medical, Dental and Vision Insurance (starting the first of the month after start date)
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
Go Beyond @SonestaHotels

WHO WE ARE

We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Additional Job Information/Anticipated

Pay Range

Pay

$22.00 to $23.00 per hour. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience.

Application Deadline: This job posting will be closed on November 2nd, 2024.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance


Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

  • Front Desk Supervisor

    4 weeks ago

    Denver, United States Aimbridge Hospitality Full time

    The target compensation for this role is 21/hr, based upon skills and experience; an Ecopass is provided to all employees. Prior hotel experience is highly preferred. The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/o Front Desk, Supervisor, Hospitality, Associate, Operations, Hotel

  • Front Desk Supervisor

    1 month ago

    Denver, Colorado, United States Sage Hospitality Full time

    Job Title: Front Desk SupervisorJob Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at The Curtis Hotel. As a Front Desk Supervisor, you will be responsible for supervising front office staff, ensuring an efficient operation, and providing excellent customer service to our guests.Responsibilities:Supervise the...

  • Front Desk Supervisor

    6 months ago

    Denver, United States Hersha Hospitality Management Full time

    Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager - Front Office Manager - Assistant General Manager Your Focus. Interview, select, trai Front Desk, Supervisor, Office Manager, Operations, Hotel, General Manager

  • Front Desk Supervisor

    4 weeks ago

    Denver, Colorado, United States Kimpton Hotel Monaco Denver Full time

    Job Summary: We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Kimpton Hotel Monaco Denver. As a Front Desk Supervisor, you will be responsible for managing the front office operations, ensuring exceptional customer service, and maintaining compliance with corporate policies and procedures.Key Responsibilities:Manage...

  • Front Desk Supervisor

    1 month ago

    Denver, Colorado, United States Homewood Denver DT Cvt Ctr Full time

    Job Summary:The ideal candidate for this role will have a strong background in customer service and hotel operations. The Front Desk Supervisor will be responsible for providing exceptional service to guests, maximizing room revenue, and ensuring the smooth operation of the front desk.Responsibilities:Provide exceptional service to guests, responding to...

  • Front Desk Supervisor

    3 months ago

    Denver, United States Sage Hospitality Group, LLC Full time

    Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and s Front Desk, Supervisor, Hotel, Reservations, Operations

  • Front Desk Supervisor

    4 weeks ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Job OverviewAs a Front Desk Supervisor with Sage Hospitality Group, you will be responsible for ensuring the front office runs smoothly and efficiently, providing excellent service to our guests. You will supervise front office staff, train and direct their work, and resolve any issues that may arise. Your goal will be to maintain a high level of customer...

  • Front Desk Manager

    1 month ago

    Denver, Colorado, United States Sage Hospitality Full time

    Job Title: Front Desk SupervisorJob Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Embassy Suites by Hilton Denver Downtown and Convention Center. As a key member of our front office team, you will be responsible for ensuring an efficient and exceptional guest experience.Key Responsibilities:Supervise...

  • Front Desk Supervisor

    2 months ago

    Denver, United States Homewood Denver DT Cvt Ctr Full time

    Job Summary: The target compensation for this role is 23/hr, based upon skills and experience; an Ecopass is provided to all employees. The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she...

  • Front Desk Supervisor

    5 months ago

    Denver, United States Sage Hospitality Group Full time

    Job Overview Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel...

  • Front Desk Supervisor

    3 months ago

    Denver, United States White Lodging Full time

    Summary: White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment...

  • Front Desk Supervisor

    3 weeks ago

    Denver, Colorado, United States Aimbridge Hospitality Full time

    Job SummaryThe target compensation for this role is $21.58 per hour, based upon skills and experience; an Ecopass is provided to all employees. Prior hotel experience is highly preferred.The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all...

  • Front Desk Supervisor

    2 weeks ago

    Denver, United States Sage Restaurant Group Full time

    Application open until November 28th or until filled. Your Inspiration for Unforgettable Experiences in Cherry Creek North. Welcome to Hotel Clio, a Luxury Collection Hotel located in Denver's sophisticated Cherry Creek North shopping district. We cater to travelers desiring an elegant and inspirational stay and invite locals to enjoy the renowned Toro Latin...

  • Front Desk Representative

    3 weeks ago

    Denver, United States Fresh Form Draft Full time

    Front Desk RepresentativeDepartment: BeloForm Craft Employment Type: Full Time Location: Denver, CO Compensation: $17.85 - $24.00 / hour DescriptionJob Title: Front Desk Representative Location: Denver, CO Job Type: Full-Time Reports to: Office Manager / Front Office Supervisor Job Summary: We are seeking a personable and organized Front Desk Representative...

  • Front Desk Supervisor

    2 months ago

    Denver, United States Sage Hospitality Full time

    Why us?: Unique Perks! On-site Parking Benefits Hilton Hotel Rates Starting at $35/Night Free Gym Access EcoPass Transit Program Complimentary Employee Meal Employee Game Room/Lounge The Curtis Hotel, a Stay Happy, Work Happy! aesthetic: Calling all dashboard drummers, hairbrush singers, and firefly chasers- Welcome to the Curtis Hotel! Our playful yet...

  • Front Desk Associate

    1 month ago

    Denver, Colorado, United States Jewish Community Center of Denver Full time

    Job Title: Front Desk StaffAt the Jewish Community Center of Denver, we are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Staff member.Job Summary:The Front Desk Staff is responsible for providing exceptional customer service to our members and guests, ensuring a positive and welcoming experience at our facility....

  • Front Desk Manager

    2 months ago

    Denver, United States Marriott Full time

    Job Number 24138140 Job Category Rooms & Guest Services Operations Location Sheraton Denver Downtown Hotel, 1550 Court Place, Denver, Colorado, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis....

  • Front Office Supervisor

    4 weeks ago

    Denver, United States Stonebridge Companies Full time

    Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel. Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately. Works with the corp Office Supervisor, Supervisor, Office, Customer Service, Associate, General Manager, Business Services

  • Front Desk Team Lead

    4 weeks ago

    Denver, Colorado, United States White Lodging Full time

    Role Summary:We are seeking a skilled Front Desk Supervisor to join our team at White Lodging. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Provide outstanding service to guests, anticipating and exceeding their expectations.Lead by...

  • Front Desk Representative

    1 month ago

    Denver, Colorado, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Azul Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling registration and checkout processes, and maintaining a clean and organized front desk area.Key ResponsibilitiesGuest Services: Greet and...