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Front Desk Supervisor

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Denver, United States Sage Restaurant Group Full time

Application open until November 28th or until filled. Your Inspiration for Unforgettable Experiences in Cherry Creek North. Welcome to Hotel Clio, a Luxury Collection Hotel located in Denver's sophisticated Cherry Creek North shopping district. We cater to travelers desiring an elegant and inspirational stay and invite locals to enjoy the renowned Toro Latin Kitchen & Lounge restaurant. We are your inspiration for uncovering new experiences within our community, where boutique shopping and exquisite attractions are just steps away. Discover endless opportunities with Hotel Clio, the muse of Cherry Creek. At Hotel Clio, part of Sage Hospitality Group, we seek innovative leaders with a disruptive spirit, not just job seekers. We're looking for power players eager to rise to the top. Sage offers opportunities for growth and personal fulfillment, emphasizing the aspects that keep us human and happy. We aim to attract and retain associates engaged in our culture, passionate about hospitality, and excited to enrich lives one experience at a time. We embrace uniqueness in both guest experiences and team member treatment, fostering a community built on integrity, respect, innovation, and togetherness. Apply today and join us at Hotel Clio. You belong here Job Overview Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone. Operates the PBX equipment, including assisting outgoing calls, scheduling and setting wake-up calls and paging guests. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Performs other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent experience. Experience 1 or more full years employment experience in a related position with this company or other organization(s). Knowledge/Skills Requires understanding of all hotel front office procedures. Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines. Ability to communicate information and hotel services to management and guests. Second language may be required. Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to communicate in person and on telephone frequently. Ability to read written communiqués, analyzing reports and seeing monochrome computer screen. Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence. Continuous standing 90% of time -communicating with guests. Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited. Continuous standing -80% of shift. Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%. Benefits Health savings and flexible spending accounts Basic Life and AD&D insurance Paid time off for vacation, sick time, and holidays Eligible to participate in the Company’s 401(k) program with employer matching Employee Assistance Program Great discounts on Marriott + Sage Hotels, Restaurants, and much more. Discounted covered garage parking available for purchase Eligible to participate in the Employee Referral Bonus Program. #J-18808-Ljbffr