Member Services Representative

4 months ago

Tacoma, United States Planet Fitness - The Core Group Full time
Benefits:
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Training & development

Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities 
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system. 
  • New member sign-up. 
  • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements 
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands 
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
Benefit Basics
All staff will also receive a free Black Card membership after 90 days of employment
As a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac. 

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Member Services Representative

    2 weeks ago

    Tacoma, Washington, United States YMCA of Pierce and Kitsap Counties Full time

    Job Title: Member Services RepresentativeThe YMCA of Pierce and Kitsap Counties is seeking a dedicated and customer-focused individual to join our team as a Member Services Representative. As a key member of our front desk team, you will play a vital role in delivering exceptional service to our members, guests, and program participants.Key...

  • Member Services Representative

    2 months ago

    Tacoma, United States YMCA of Pierce and Kitsap Counties Full time

    The YMCA of Pierce and Kitsap Counties is seeking aMember Services Representativeto join our team! The YMCAfocuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods. This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening...

  • Member Services Representative

    1 month ago

    Tacoma, Washington, United States YMCA of Pierce and Kitsap Counties Full time

    About the RoleThe YMCA of Pierce and Kitsap Counties is seeking a highly skilled Member Services Representative to deliver exceptional service to our members, guests, and program participants. As a key member of our team, you will be responsible for maintaining good public relations, providing excellent customer service, and promoting memberships and...

  • Member Service Representative

    1 month ago

    Tacoma, Washington, United States Navy Federal Credit Union Full time

    Job SummaryWe are seeking a highly skilled and motivated Member Service Representative to join our team at Navy Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, resolving issues, and promoting our products and services.Key ResponsibilitiesAnalyze and resolve problems and...

  • Senior Member Service Representative

    1 month ago

    Tacoma, Washington, United States TAPCO Credit Union Full time

    {"title": "Member Service Representative", "description": "Job SummaryWe are seeking a highly skilled and customer-focused Member Service Representative to join our team at TAPCO Credit Union. As a key member of our branch team, you will be responsible for providing exceptional member service, building strong relationships, and driving results.Key...

  • Senior Member Service Representative

    5 days ago

    Tacoma, Washington, United States TAPCO Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Member Service Representative to join our team at TAPCO Credit Union. As a key member of our team, you will be responsible for providing exceptional member service, processing transactions, and promoting our products and services.Key ResponsibilitiesMember Service: Greet and welcome members in a...

  • Senior Member Service Representative

    2 weeks ago

    Tacoma, Washington, United States TAPCO Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Senior Member Service Representative to join our team at TAPCO Credit Union. As a key member of our service team, you will be responsible for providing exceptional member service, processing transactions, and promoting our products and services.Key ResponsibilitiesProvide prompt and accurate...

  • Senior Member Service Representative

    4 weeks ago

    Tacoma, Washington, United States TAPCO Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Senior Member Service Representative to join our team at TAPCO Credit Union. As a key member of our team, you will be responsible for providing exceptional member service, processing transactions, and promoting our products and services.Key ResponsibilitiesProvide prompt and accurate member...

  • Member Service Representative

    2 months ago

    Tacoma, United States TAPCO Credit Union Full time

    Job Type Full-time Description Position Purpose As a TAPCO Member Service Representative (teller), you will be the face of our credit union. You will be charged with providing excellent member service by going the extra mile to greet members, make them feel welcome and engage members to learn about their financial needs. You will be joining a team who enjoy...

  • Senior Member Service Representative

    4 weeks ago

    Tacoma, Washington, United States TAPCO Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Senior Member Service Representative to join our team at TAPCO Credit Union. As a key member of our team, you will be responsible for providing exceptional member service, processing transactions, and promoting our products and services.Key ResponsibilitiesProvide prompt and accurate member...

  • Float Member Service Representative

    4 weeks ago

    Tacoma, Washington, United States TAPCO Credit Union Full time

    Job SummaryTAPCO Credit Union is seeking a highly skilled Float Senior Member Service Representative to join our team. As a key member of our branch team, you will be responsible for providing exceptional member service, building strong relationships, and driving results.Key ResponsibilitiesProvide excellent member service by greeting members, making them...

  • Member Service Representative II

    3 weeks ago

    Tacoma, United States America's Credit Union Full time

    We are currently in search of an individual with exceptional customer service skills and a solid six months (or more!) of experience within the financial industry, encompassing both teller and new accounts responsibilities. As a Member Service Representative II, your role will be instrumental in assisting our valued members with a diverse range of financial...

  • Float Member Service Representative

    2 months ago

    Tacoma, United States TAPCO Credit Union Full time

    Job Type Full-time Description Serving the South Sound Since 1934 Our commitment to the South Sound is generations in the making. As a not-for-profit credit union, we are here to help you succeed. With branches throughout Tacoma & Pierce County, we are in your community every day. It will not take long for you to experience what our founders meant by "People...

  • Senior Member Service Representative

    1 week ago

    Tacoma, Washington, United States TAPCO Credit Union Full time

    Job DescriptionAs a Senior Member Service Representative at TAPCO Credit Union, you will play a vital role in providing exceptional member service and support. Your primary responsibility will be to greet and welcome members in a professional manner, providing prompt and accurate member transactions.Key Responsibilities:Opening new member accounts,...

  • Outbound Customer Service Representative

    2 weeks ago

    Tacoma, United States Hunt's Services Full time

    Hunt's Services is a locally owned business serving Pierce and King counties. We are competitively priced, fast, and highly reviewed by our customers. Our 5-star service begins with our call center. We are seeking individuals capable of empathizing with customers who are sometimes facing their most challenging days. If you lead with empathy and have...

  • Senior Member Service Representative

    2 months ago

    Tacoma, United States TAPCO Credit Union Full time

    Job Type Full-time Description Position Purpose Performs a variety of member service duties, including opening accounts, new certificates, processing consumer loans and paying/receiving transactions as a service professional to TAPCO Credit Union members with a high degree of accuracy and in accordance with credit union policies and procedures. Greets and...

  • Customer Service Representative

    1 week ago

    Tacoma, Washington, United States Sound Credit Union Full time

    Customer Service RepresentativeSound Credit Union is seeking a Customer Service Representative to provide exceptional service to our members. As a key member of our team, you will be responsible for handling financial transactions, answering member inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Process financial...

  • Service Representative

    3 weeks ago

    Tacoma, Washington, United States Fountain-Fort Carson School District 8 Full time

    Unlock Frictionless ExperiencesAt CLEAR, we're on a mission to create seamless experiences for our members. As a Service & Sales Representative, you'll play a crucial role in making this happen.What You'll DoConsistently adhere to security procedures to ensure a safe and secure environment for our members.Provide exceptional customer service, engaging with...

  • Customer Service Representative

    4 weeks ago

    Tacoma, Washington, United States Tapcocu Full time

    Member Service RepresentativeAt TAPCO Credit Union, we're seeking a highly motivated and customer-focused Member Service Representative to join our team. As a key member of our branch team, you will be responsible for providing exceptional member service, processing financial transactions, and identifying opportunities to refer products and services to our...

  • Customer Service Representative

    1 week ago

    Tacoma, Washington, United States YMCA of Pierce and Kitsap Counties Full time

    Job SummaryThe YMCA of Pierce and Kitsap Counties is seeking a highly skilled Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional service to all members, guests, and program participants.Key Responsibilities:Provide excellent service to members, guests, and program...