Member Service Representative

3 months ago

Tacoma, United States TAPCO Credit Union Full time

Job Type

Full-time

Description

Position Purpose

As a TAPCO Member Service Representative (teller), you will be the face of our credit union. You will be charged with providing excellent member service by going the extra mile to greet members, make them feel welcome and engage members to learn about their financial needs. You will be joining a team who enjoy coming to work to make a positive impact in their community.

Base Expectations

Embraces and lives TAPCO's Values.

  • We are People Centric
  • We are Curious
  • We are Inclusive
  • We are Collaborative
  • We are a Trusted Partner
Core Competencies

Member Focus : Build strong relationships inside and outside the organization while delivering member-centric solutions.

Instills Trust : Building trust by making good and timely decisions while consistently achieving results, even under challenging circumstances.

Drives Results: Making good and timely decisions while consistently achieving results, even under challenging circumstances.

Cultivates Innovation: Creating new and better ways for the organization to be successful even during times of uncertainty.

Position Responsibilities
  • Greets and welcomes members to the credit union in a professional manner providing prompt, excellent service and accurate member transactions.
  • Assists member with paying and receiving transactions including, but not limited to, deposits, withdrawals, transfers, cash advances, travel cards, gift cards, money orders, cashier's checks, checks and loan payments.
  • Handles cash and checks within set limits and places holds where needed.
  • Balances cash drawer at end of business day and researches and resolves discrepancies.
  • Process plastic cards, orders checks and processes stop payments.
  • Performs drive-up functions and night drop duties as assigned.
  • May have opening and closing responsibilities.
  • Build and retain member relationships through outbound calling to current and potential members.
  • Maintains an up-to-date knowledge on all credit union products and services.
  • Maintains an up-to-date knowledge of and adheres to the requirements of all related policies, procedures, rules and regulations required for position.
  • Promotes, explains and cross-sells TAPCO services and products.
  • Demonstrates an understanding of and adheres to the requirements of all federal, state, and local laws, including those of the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as it specifically relates to the job functions.
  • Reliable transportation to the workplace
  • Assumes responsibility for other duties as required or assigned.
Requirements

Minimum Qualifications:
  • High School diploma, or equivalent.
  • 1 year cash handling experience.
  • 1 year of customer service experiencing.
  • Flexibility is necessary as an employee's job responsibilities may change at any time during employment.
Position Working Conditions
  • The work environment is an office setting.
  • Onsite work is essential.
  • Movements frequently and regularly required using the wrists, hands and/or fingers.
  • Frequently required to sit and stand for longer periods of time.
  • Occasionally, you may be required to work temporarily or permanently at one of the company's other branches. Additionally, the company reserves the right to transfer you to another branch location, either temporarily or permanently, at its sole discretion.
Salary Range: $20.00-$23.20

Benefits

TAPCO offers a comprehensive benefit package:
  • 100% Employer-paid medical, vision, prescription, and dental insurance option for all full-time employees.
  • 50% Employer-paid spouse coverage.
  • 65% Employer-paid dependent children coverage
  • Flexible Spending Account (FSA)
  • Dependent Care FSA
  • Health Savings Account (HSA)
  • 401(k) Plan with up to 7% match
  • 100% Employer-Paid Life Insurance/AD&D package
  • Paid Vacation and Sick Time
  • 11 Paid Holidays + 1 Floating Holiday
  • Optional Short- and Long-Term Disability
  • Employee Assistance Program
  • 40 paid volunteer hours
  • Shared Bonus Plan (when company goals are achieved)
Diversity, Equity, Inclusion, Belonging, and Accessibility (DEIBA) Purpose Statement

TAPCO embraces diversity, equity, inclusion, belonging, and accessibility (DEIBA) and is committed to creating a workplace where all stakeholders involved, regardless of gender, race, ethnicity, national origin, age, sexual orientation, identity, education, or limited mobility and abilities, feel valued and respected.
  • We are committed to include diversity, equity, inclusion, belonging, and accessibility at the center of our work.
  • We are committed to nondiscriminatory practices and provide equitable opportunity for all.
  • We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard.
  • We welcome every person to bring their authentic perspective and experience to advance our mission.
  • We focus on real people's experiences to uncover and address systemic inequities.
  • We address our gaps and inequities through products, practices and policies that uplift our employees, members, and community.
  • We put allyship into action every day.
  • We value the seen and unseen qualities that make you who you are.

EEO Statement

TAPCO is an equal employment opportunity employer. As a people-centric organization, we believe every employee and applicant has the right to work in surroundings that are free from all forms of unlawful discrimination. TAPCO does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service or veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, termination, layoff, recall, leave of absence, and general treatment during employment.

Salary Description

$20.00-$23.20

  • Member Services Representative

    4 months ago

    Tacoma, United States YMCA of Pierce and Kitsap Counties Full time

    The YMCA of Pierce and Kitsap Counties is seeking aMember Services Representativeto join our team! The YMCAfocuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods. This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening...

  • Member Services Representative

    5 months ago

    Tacoma, United States Planet Fitness - The Core Group Full time

    Benefits: Employee discounts Flexible schedule Opportunity for advancement Training & development Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and...

  • Member Services Representative

    1 week ago

    Tacoma, United States Planet Fitness Inc. Full time

    Benefits: * Flexible schedule * Opportunity for advancement * Training & development Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities * Greet...

  • Customer Service Representative

    7 days ago

    Tacoma, Washington, United States TAPCO Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TAPCO Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, handling cash transactions, and promoting our credit union products and services.Key ResponsibilitiesProvide prompt and...

  • Customer Service Representative

    5 months ago

    Tacoma, United States BlueScope Buildings Full time

    The purpose of this position is to manage the order fulfilment process including claims resolution. This position exists to coordinate customer orders and build customer relationships to generate business for ASC Profiles. Developing strong relations Customer Service, Customer Service Representative, Project Management, Sales Representative, Representative,...

  • Patient Service Representative

    6 months ago

    Tacoma, United States MultiCare Full time

    You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the...

  • Customer Service Representative

    7 days ago

    Tacoma, Washington, United States Aaron's Full time

    Customer Service RepresentativeAaron's is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service and assisting with cleaning, organizing, and moving merchandise.About Us:Aaron's offers sales and lease-to-ownership of specialty items including...

  • Insurance Service Representative

    7 days ago

    Tacoma, Washington, United States Alera Group Full time

    About Us">At Alera Group, we are passionate about delivering exceptional service to our clients. We are seeking a highly motivated and detail-oriented Insurance Service Representative to join our Property & Casualty, Commercial Lines team.Job Description">The Insurance Service Representative's primary role is to ensure customer satisfaction and retention by...

  • Electrical Customer Service Representative

    2 months ago

    Tacoma, United States Brennan Heating Air Conditioning Full time

    Job DescriptionJob DescriptionBrennan Heating & Air Conditioning is immediately hiring an Electrical Customer Service Representative.Job Title: Electrical Customer Service RepresentativeLocation: Tacoma, WAShift: Monday - Friday, 8:00 AM to 4:30 PMPay: $20 - $25 /hr (DOE)Benefits: Medical, dental, and vision insurance - 100% paid by the employer. 401K with...

  • Electrical Customer Service Representative

    2 months ago

    Tacoma, United States Brennan Heating Air Conditioning Full time

    Job DescriptionJob DescriptionBrennan Heating & Air Conditioning is immediately hiring an Electrical Customer Service Representative.Job Title: Electrical Customer Service RepresentativeLocation: Tacoma, WAShift: Monday - Friday, 8:00 AM to 4:30 PMPay: $20 - $25 /hr (DOE)Benefits: Medical, dental, and vision insurance - 100% paid by the employer. 401K with...

  • Customer Service Representative

    1 week ago

    Tacoma, Washington, United States Olympic Sports & Spine Full time

    Job OverviewOlympic Sports & Spine is seeking a highly skilled Patient Service Representative to join our team at the Tacoma Mall Blvd. clinic.

  • Customer Service Representative Position

    4 days ago

    Tacoma, Washington, United States Domino's Franchise Full time

    Job Description:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Job Responsibilities:Provide...

  • Patient Services Representative

    4 months ago

    Tacoma, United States Community Health Care Full time

    Job DetailsJob Location Community Health Care - Lakewood Clinic - Lakewood, WA Position Type Full Time Education Level High School Salary Range $19.57 - $27.95 Hourly Job Shift Four days a week - 10 hour shifts Description Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce County. We...

  • Member Experience Specialist

    7 days ago

    Tacoma, Washington, United States Planet Fitness Full time

    OverviewThe Planet Fitness team is seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. In this role, you will be responsible for providing exceptional customer service to members, prospective members, and guests.

  • Customer Service Representative

    3 months ago

    Tacoma, United States Liberty Military Housing Full time

    Job DescriptionJob DescriptionOverviewLiberty Military Housing – Own your passion for service! At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals....

  • Customer Service Delivery Representative

    6 days ago

    Tacoma, Washington, United States Domino's Franchise Full time

    About Domino's FranchiseAt Domino's Franchise, we are committed to delivering exceptional customer experiences through our fast-paced and dynamic team environment.Job SummaryWe are seeking a highly motivated Customer Service Delivery Representative to join our team. As a key member of our delivery operations, you will play a critical role in ensuring timely...

  • Customer Service Representative

    3 days ago

    Tacoma, Washington, United States Domino's Franchise Full time

    Domino's Franchise is seeking a Customer Service Representative to join our team in the Philadelphia area.About UsWe are a fast-paced and dynamic company committed to delivering exceptional customer experiences through our delicious food and friendly service.Job SummaryThis role involves interacting with customers, answering phone calls, responding to...

  • Client Service Representative

    4 months ago

    Tacoma, United States Ethos Veterinary Health Full time

    Summit Veterinary Referral Center is hiring a Full time Client Service Representative for our Front Desk!Job Summary:We are seeking a reliable and friendly Veterinary Client Service Representative to join our team. In this role, you will be the first point of contact for our clients, greeting them warmly and checking them in to the hospital. You will be...

  • Imaging Services Representative

    6 months ago

    Tacoma, United States MultiCare Full time

    You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the...

  • Client Service Representative

    4 months ago

    Tacoma, United States Ethos Veterinary Health Full time

    Summit Veterinary Referral Center is hiring a Full time Client Service Representative for our Front Desk! Job Summary: We are seeking a reliable and friendly Veterinary Client Service Representative to join our team. In this role, you will be the first point of contact for our clients, greeting them warmly and checking them in to the hospital. You will be...