Customer Service Representative
4 days ago
At TAPCO Credit Union, we're seeking a highly motivated and customer-focused Member Service Representative to join our team. As a key member of our branch team, you will be responsible for providing exceptional member service, processing financial transactions, and identifying opportunities to refer products and services to our members.
Key Responsibilities:
- Accurately process financial transactions in a timely manner.
- Identify opportunities to refer products and services to TAPCO members.
- Contribute to branch goals and support current business priorities and initiatives.
- Accountable for achieving sales and service-related goals and objectives.
- Resolve member-related issues and recommend solutions to best fit their needs.
- Adhere to all policies, procedures, rules, and regulations required for the position.
- Perform drive-up functions and night drop duties.
- May be required to work at other branch locations as needed.
Requirements:
- High school diploma or equivalent required.
- Minimum of 6 months retail sales and service experience.
- Ability to build, develop, and maintain relationships with members.
- Proven track record of exceeding sales expectations.
- Strong communication and problem-solving skills.
What We Offer:
- A comprehensive benefit package, including medical, dental, vision, life insurance, EAP, 401K with generous match, paid vacation, sick, and holidays.
- Part-time and full-time positions available.
How to Apply:
Email your resume to [insert email] or mail it to: TAPCO Credit Union, ATTN: Human Resources, PO Box 64369, Tacoma, WA 98464. TAPCO is an Equal Opportunity Employer.
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