Customer Service Representative
4 weeks ago
The YMCA of Pierce and Kitsap Counties is seeking a highly skilled Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional service to all members, guests, and program participants.
Key Responsibilities:- Provide excellent service to members, guests, and program participants in a courteous, professional, and friendly manner.
- Maintain good public relations with members and always represent the best interests of the YMCA.
- Assist with basic membership transactions and respond to members' needs.
- Handle complaints in a courteous manner and notify supervisor of unusual situations.
- At least two years of customer service, sales, or related experience.
- Excellent written and oral communication skills.
- Ability to work in a fast-paced environment and multitask.
- Proactive and able to get things done.
- Positive attitude and previous experience with diverse populations.
- A Personal YMCA membership and YMCA360 virtual streaming membership.
- Flexible scheduling around school and extracurricular activities.
- Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year.
- Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center.
- 20% discount on YMCA programs, childcare services, and merchandise.
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