Customer Service Representative

4 weeks ago


Tacoma, Washington, United States YMCA of Pierce and Kitsap Counties Full time
Job Summary

The YMCA of Pierce and Kitsap Counties is seeking a highly skilled Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional service to all members, guests, and program participants.

Key Responsibilities:
  • Provide excellent service to members, guests, and program participants in a courteous, professional, and friendly manner.
  • Maintain good public relations with members and always represent the best interests of the YMCA.
  • Assist with basic membership transactions and respond to members' needs.
  • Handle complaints in a courteous manner and notify supervisor of unusual situations.
Requirements:
  • At least two years of customer service, sales, or related experience.
  • Excellent written and oral communication skills.
  • Ability to work in a fast-paced environment and multitask.
  • Proactive and able to get things done.
  • Positive attitude and previous experience with diverse populations.
Benefits:
  • A Personal YMCA membership and YMCA360 virtual streaming membership.
  • Flexible scheduling around school and extracurricular activities.
  • Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year.
  • Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center.
  • 20% discount on YMCA programs, childcare services, and merchandise.


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