Guest Service Agent

4 months ago

Charleston, United States Hilton Full time
Guest Service Agent - Home2 Suites Charleston/Daniel Island(

Job Number:

HOT0AT1J)

Work Locations

:Home2 Suites Charleston Daniel IslandFairchild Street, Lot B-3Daniel Island29492

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her > Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries > Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality Productivity Dependability Customer Focus Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

EOE/AA/Disabled/Veterans

Schedule

:Full-timeBrand:Home2 Suites by Hilton

Job

:Guest Services, Operations, and Front Office

  • Guest Service Agent

    4 weeks ago

    Charleston, United States Tara Investments Full time

    Are you passionate about delivering exceptional guest experiences? Homewood Suites in vibrant Downtown Charleston is seeking a friendly and detail-oriented Guest Service Agent to be the face of our hotel. In this role, you'll handle front desk operations, from welcoming guests and managing reservations to ensuring smooth shift transitions and maintaining...

  • Guest Service Agent

    3 weeks ago

    Charleston, United States Tara Investments Full time

    Join Our Team at Limited Hotel by Marriott Are you passionate about providing outstanding guest experiences? Limited Hotel by Marriott is looking for a Guest Service Agent to join our friendly team. We offer competitive benefits and a supportive work environment where you can thrive Why Work With Us? Generous Benefits: Enjoy free on-site parking ,...

  • Guest Services Agent

    2 months ago

    North Charleston, United States Naman Hotels Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description We are currently searching for the best and brightest in the...

  • Guest Service Agent

    2 months ago

    Charleston, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0AYFX [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    2 months ago

    Charleston, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0AZA7 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    4 weeks ago

    Charleston, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B0RN [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    1 month ago

    Charleston, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B08K [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • PM Guest Service Agent

    4 weeks ago

    Charleston, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Guest, Agent, Suite, Service, Hospitality, Retail

  • PM Guest Service Agent

    4 weeks ago

    Charleston, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B0RO [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    2 months ago

    Charleston, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Agent, Suite, University, Guest, Service, Retail

  • Guest Services Ambassador

    2 months ago

    Charleston, United States Davidson Hospitality Group Full time

    Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes a Guest Service, Ambassador, Guest Experience, Hospitality, Skills

  • Guest Service Agent

    2 months ago

    Charleston, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0AYLZ [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Services Agent

    5 months ago

    Charleston, United States Holiday Inn Express Charleston Full time

    NorthPointe Hospitality offers a full package of benefits including 401k with a fully vested employer match, Health, Vision, Dental and PTO. NorthPointe Hospitality also offers a Daily Pay Option. Employees will be able to make secure, instant transfers of earned wages for a fee, before payday, whenever and wherever they need to, 24/7/365. BASIC FUNCTION:...

  • Guest Service Representative

    4 weeks ago

    Charleston, West Virginia, United States Hilton Hotels Corporation Full time

    Hilton Hotels **Job Summary** As a Guest Service Agent at Hilton, you will be responsible for providing exceptional service to our guests. **Key Responsibilities:** * Greet guests and complete the registration process * Assist guests with check-out * Demonstrate a thorough knowledge of hotel information * Use up-selling techniques to promote hotel...

  • Guest Services Rep Part

    3 weeks ago

    Charleston, United States Extended Stay Full time

    Extended Stay - 4835 Rivers Ave [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Guest Services Ambassador

    2 months ago

    Charleston, West Virginia, United States Davidson Hospitality Group Full time

    Job Summary:We are seeking a highly motivated and people-oriented individual to join our team as a Front Desk Agent at Davidson Hospitality Group. As a Guest Services Ambassador, you will be the friendly face that welcomes our guests and provides exceptional customer service.Key Responsibilities:Provide warm and welcoming greetings to guestsRespond to guest...

  • Guest Services Liaison

    2 weeks ago

    Charleston, West Virginia, United States Davidson Hospitality Group Full time

    Be the Face of Exceptional Guest ExperiencesWe're seeking a charismatic and people-oriented individual to join our team as a Front Desk Agent. As a Guest Services Ambassador, you will be the friendly face that welcomes our guests and sets the tone for their stay. With high energy and enthusiasm, you will create memorable experiences that leave a lasting...

  • Guest Service Representative

    1 month ago

    Charleston, West Virginia, United States Tara Investments Full time

    Deliver Uncompromised HospitalityWe are seeking a talented Guest Service Agent to join our team at Homewood Suites in vibrant Downtown Charleston. As a key member of our front desk team, you will be the face of our hotel, providing exceptional guest experiences and ensuring seamless operations.Key Responsibilities:Welcoming guests and managing...

  • Guest Services Agent Night Audit Relief-Best Western

    4 weeks ago

    Charleston, United States M&R Hotel Management Full time

    Guest Service Agent/Night Audit ReliefSUMMARY: To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality. RESPONSIBILITIES: Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests....

  • Hotel Guest Services Representative

    4 weeks ago

    Charleston, West Virginia, United States Hilton Hotels & Resorts Full time

    Job SummaryWe are seeking a skilled Guest Services Agent to join our team at Hilton Hotels & Resorts. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and ensuring a seamless stay for our valued guests.Key ResponsibilitiesGreet and register guests, ensuring a warm and welcoming arrival experienceProcess...