Guest Services Ambassador
1 day ago
AEG is seeking a highly motivated and detail-oriented Guest Services Team Member to join our team. This role is an excellent opportunity for individuals who are passionate about providing exceptional customer service and ensuring a seamless experience for guests.
In this position, you will be responsible for greeting and assisting guests, as well as enforcing all venue policies and procedures. You will also be required to maintain a safe and clean environment, check passes and credentials, and operate ticket scanners and turnstiles.
We offer a competitive hourly wage between $11.25 - $12.25, and benefits for part-time roles include a 401(k) savings plan and matching program. As an Evergreen role, applications are accepted on an ongoing basis with no deadline.
If you are a team player who is committed to delivering outstanding service, we encourage you to apply for this exciting opportunity
Responsibilities
- Provide friendly and helpful direction to patrons.
- Ensure that the section of responsibility is clean and that all physical equipment is in good working order.
- Check all passes, credentials, and tickets for the correct location, date, and time.
- Maintain a safe environment at all times for guests.
- Enforce all AEG and venue policies and procedures.
- Prepare for each event by acquiring all pertinent show information.
- Familiarity with the ticketing system and correctly operating the ticket scanners and turnstiles.
- Moving patrons through the gates and lines of access as quickly as possible.
- Visually inspecting guests for prohibited items.
- Directing patrons through the proper entrances and areas that allow for public access.
- Preventing entrance to emergency exit doors and to all areas that are not public access.
- Asking and utilizing event supervisors and management staff for assistance whenever needed and reporting all suspicious behavior.
- Greet and provide direction and assistance to club and suite guests while protecting their limited access areas in the venue.
- Greet incoming guests and accommodate their needs and requests.
- Perform related duties and responsibilities as required.
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