Front Desk Agent

6 months ago


Charleston, United States Cambria Riverview Full time
Raines Co. - Your Future is Now

Starting at $16.00 per hour

Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms.

We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

Essential Functions
  • Assisting guests efficiently, courteously, and professionally at all times
  • Maintain a high level of service and hospitality
  • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
  • Post guest charges, collect payments and follow all cash handling procedures
  • Handle guest mail and messages with respect to privacy and professionalism
  • Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
  • Be a great communicator to various departments and management on guest comments and concerns
  • Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
  • Have full knowledge of hotel safety and emergency procedures
Qualifications
  • High school diploma, GED or equivalent
  • Experience in customer service, forward-facing, or other guest related positions
  • Proficient in Microsoft Office or similar computer applications
  • Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred
  • Experience with brand or property specific PMS, Quore, PBX and other hotel related systems preferred
  • Must speak English fluently.
  • Must have excellent written and oral communication skills.
  • Problem solving, reasoning, and ability to multi-task and interact with people under pressure.

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.

  • Charleston, West Virginia, United States Courtyard Charleston Historic Full time

    Job Summary:We are seeking a skilled Front Desk Agent to join our team at the Courtyard Charleston Historic District. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.The ideal candidate will have excellent communication skills, a warm and welcoming...


  • Charleston, United States Marriott Charleston Full time

    The primary purpose of the Front Desk Agent is to greet and serve guests in a professional, gracious manner. Register guests; provide prompt and courteous service to the guest throughout their stay, resolve guest problems, close guest accounts upon check out and offer fond farewell to guests. Essential Job FunctionsGreet guests immediately with a friendly,...

  • Front Desk Agent

    3 months ago


    Charleston, United States Courtyard Charleston Historic Full time

    Job Summary: $17 per hour Weekend availability needed Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge...

  • Front Desk Supervisor

    1 month ago


    Charleston, United States The Charleston Place Full time

    We believe that hospitality is a transformative art - that this "place" can do more than inspire and nurture its guests, team, and partners. It can inspire an entire city, country, and world. By captivating the hearts and imaginations of a new generation with renewed passion, purpose, and intention, we're building a hospitality company and place that...


  • Charleston, West Virginia, United States Northwood Hospitality Full time

    We are seeking a skilled Front Desk Agent to provide exceptional service to our guests. The ideal candidate will have excellent communication skills, a strong focus on customer satisfaction, and the ability to work in a fast-paced environment.Job Summary:The Front Desk Agent is responsible for greeting guests, registering them to the hotel, assigning rooms,...

  • Front Desk Agent

    7 months ago


    Charleston, United States La Quinta Charleston - Riverview Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...


  • Charleston, West Virginia, United States Marriott North Charleston Full time

    Job Overview:The Front Desk Agent plays a critical role in providing exceptional guest service and ensuring a seamless stay experience for our valued customers.Responsibilities:Greet guests warmly and make them feel welcome, maintaining eye contact and using a positive tone of voice.Employ effective operational and selling techniques to maximize occupancy...


  • Charleston, United States Bluegreen Vacations - Bluegreen Corporation Full time

    King 583, located in Charleston, SC, is seeking a Front Desk Associate. Apply today, hiring immediately! Compensation: starting at $15/hour. Schedule: Flexible schedule required, as evenings, weekends, and holidays may be needed Location: 583 King St Front Desk, Associate


  • Charleston, United States Bluegreen Vacations - Bluegreen Corporation Full time

    King 583, located in Charleston, SC, is seeking a Front Desk Associate. Apply today, hiring immediately! Compensation: starting at $15/hour. Schedule: Flexible schedule required, as evenings, weekends, and holidays may be needed Location: 583 King St Front Desk, Associate Learn More


  • Charleston, West Virginia, United States Aimbridge Hospitality Full time

    OverviewAimbridge Hospitality is a global leader in third-party hotel management, with a portfolio of over 1,550 hotels across 50 states and 22 countries.SalaryThe estimated annual salary for this position is $35,000 to $40,000 based on the location in Charleston, South Carolina, and the requirement for weekend availability.Job DescriptionWe are seeking a...


  • Charleston, Missouri, United States H&R Block Full time

    Job SummaryWe are looking for a skilled and detail-oriented Front Desk Associate to join our team. The Front Desk Associate is responsible for greeting clients, answering phone calls, and performing various administrative tasks.This is an exciting opportunity to work with a dynamic team and contribute to the success of our organization. You will have the...

  • Front Desk Associate

    3 weeks ago


    Charleston, West Virginia, United States Urban Nirvana Spa & Salon Full time

    Front Desk Associate Job DescriptionAt Urban Nirvana Spa & Salon, we're looking for an exceptional Front Desk Associate to join our team. As a key member of our front desk team, you'll provide a warm and welcoming experience for our clients and guests.Your responsibilities will include:Greeting clients and guests, and directing them to our servicesManaging...

  • Front Desk Agent

    1 month ago


    Charleston, United States Northwood Hospitality Full time

    Job Summary: Provides professional, attentive, and efficient service to guests throughout the entire check-in and check-out process in order to exceed guests' expectations. Job Duties Welcomes every guest on arrival at the hotel in a professional manner, executing all brand standards during the check-in process. Registers guests to the hotel, verifying...


  • Charleston, West Virginia, United States Marriott North Charleston Full time

    **Job Title:** Front Desk Professional**Location:** Marriott North CharlestonWe are seeking a highly motivated and customer-focused Front Desk Professional to join our team at Marriott North Charleston. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests and ensuring their stay with us is...


  • Charleston, United States Gold's Gym - VAMDSC Full time

    Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will possess excellent customer service skills and the...

  • Front Desk Clerk

    7 months ago


    Charleston, United States Concord Hospitality Full time

    Description Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If...


  • Charleston, West Virginia, United States LaTour Hotels & Resorts, Inc. Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Desk Ambassador to join our team at LaTour Hotels & Resorts, Inc. As a key representative of our hotel, you will be responsible for providing exceptional guest service and ensuring that every guest feels welcome and valued.About the RoleThe successful candidate will have excellent...


  • Charleston, West Virginia, United States Holiday Inn Express Charleston Full time

    Job Description: Hotel Front Desk Supervisor LeadWe are looking for a seasoned and results-driven Hotel Front Desk Supervisor Lead to join our team at Holiday Inn Express Charleston. As a key player in our front desk operations, you will oversee the management of front office personnel, ensuring that guests receive exceptional service and support throughout...

  • Front Desk Agent

    1 month ago


    Charleston, United States Towneplace Suites North Charleston Full time

    About Us: At TownePlace Suites by Marriott Charleston Airport Convention Center, we take pride in providing exceptional hospitality to our guests. Our team is dedicated to ensuring that every guest has a memorable and comfortable stay. If you're a friendly and motivated individual who enjoys working in a dynamic hospitality environment, we'd love to have you...

  • Customer Service

    7 months ago


    Charleston, United States O2 Fitness Full time

    Job Details Description About O2 Fitness: O2 Fitness offers the best in fitness equipment, personal training and group exercise throughout the Carolinas. We promise to provide a welcoming, motivating and clean environment with a professional and caring staff to help our clients achieve real results. We are committed to helping our members...