Guest Services Agent
8 months ago
BASIC FUNCTION:
Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Performs all Front Desk related functions including but not limited to checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, problem resolution, etc. Maintains a high standard of integrity, service and hospitality at all times to promote the Beachview Club's culture with guests and co-workers.
GENERAL KNOWLEDGE, SKILL AND ABILITY:
Requires ability to take written and verbal direction in English and speak English clearly. Requires the ability to relate to the public in a warm, friendly manner. Requires the ability to pay attention to detail and handle multiple tasks simultaneously. Requires thorough knowledge of Beachview Club Hotel's policies and procedures. Requires the ability to handle money, make change, and utilize office machines in normal day to day activities. Must be willing to and have the ability to work alone as scheduled.
Essential Responsibilities:
- Greet, register, and assign rooms to hotel guest.
- Keep records of room availability and guests' accounts. Confirm or cancel reservations for guest.
- Check in/check outs in accordance with the hotel handling policies.
- Issue room keys and escort instructions to their room.
- Compute bills, collect payments, and make charges for guests for late check outs or WiFi usage.
- Enforce hotel check in and check out policy.
- Greet guests in a professional and cordial manner.
- Answer all calls within 3 rings or less.
- Advise housekeeping staff of when rooms have been vacated
- Transmit message timely to the hotel management team.
- Fluent in English.
- Outgoing and welcoming personality for the hotel.
- Follow instructions without close supervision.
- Microsoft and excel proficient.
- Mathematical proficiency.
- Write clearly.
- High school education or equivalent.
-
Guest Services Agent
4 weeks ago
North Charleston, United States Naman Hotels Full timeEOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description We are currently searching for the best and brightest in the...
-
Guest Service Agent
4 months ago
Charleston, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0B08K [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
-
Guest Service Agent
7 months ago
Charleston, United States Residence Inn Charleston Riverview Full timeResidence Inn Downtown Charleston is seeking an experienced and dedicated Guest Service Agent for their beautiful hotel. The primary purpose of the Guest Service Agent is to greet and serve guests in a professional, gracious manner. Register guests; provide prompt and courteous service to the guest throughout their stay, resolve guest problems, close guest...
-
Raines Co. Guest Services Agent
4 weeks ago
Charleston, West Virginia, United States Cambria Riverview Full timeAbout Our CompanyWe are a family-owned business with over 30 years of experience in the hospitality industry. We pride ourselves on our commitment to building relationships with our associates, partners, and communities.Job SummaryWe are seeking a skilled and experienced Front Desk Agent to join our team. This role involves providing exceptional customer...
-
Guest Service Agent
4 months ago
Charleston, United States Hilton Hotels & Resorts Full timeAs a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Agent, Suite, University, Guest, Service, Retail
-
Hotel Guest Services Coordinator
4 weeks ago
Charleston, West Virginia, United States Aimbridge Hospitality Full timeJob OverviewWe are seeking a highly skilled and experienced Front Desk Agent to join our team at the Courtyard Charleston Historic District. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a smooth check-in and check-out process for our guests.Key...
-
Guest Services Representative
2 weeks ago
Charleston, West Virginia, United States Parking Management Services Full timeJob DescriptionGuest Arrival and DepartureGreet guests with warmth and professionalism upon arrivalAssist with check-in and check-out process, providing information about hotel amenitiesLuggage AssistanceSafely handle guests' luggage, transporting it to and from rooms promptlyOffer assistance with carrying luggage and provide information about room...
-
Guest Service Agent
2 hours ago
Charleston, United States Lexima Full timePosition Summary The Guest Representative is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. The individual is also responsible for all reservation and inquiry calls during their shift. They are expected to actively develop superior...
-
Customer Service Agent
3 weeks ago
Charleston, South Carolina, United States Brooke Allen - State Farm Agent Full timeRole OverviewWe are seeking a career-oriented professional to join our team at Brooke Allen - State Farm Agent in Charleston, SC. As a team member, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.
-
Front Desk Agent
1 week ago
Charleston, United States Comfort Inn Charleston Downtown Full timeFront Desk Agent Overview The Front desk Agent must be Able to respond in a professional and courteous manner to arriving guests, departing guests and in-house guests by providing accurate and timely information and services. Can responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. **** This Property is...
-
Customer Service Representative
1 month ago
Charleston, United States chris niewierowski - State Farm Agent Full timePosition Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow...
-
Customer Service Representative
20 hours ago
Charleston, United States chris niewierowski - State Farm Agent Full timePosition Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow...
-
Customer Service Agent
3 weeks ago
Charleston, West Virginia, United States Wagner Insurance and Financial Services Full timeAt Wagner Insurance and Financial Services, we are seeking a talented and enthusiastic Customer Service Agent - Insurance and Financial Services to join our team in Charleston, SC.The successful candidate will have a strong passion for delivering exceptional customer service, a keen eye for detail, and excellent communication skills.Salary: $30,000.00 -...
-
Customer Service Representative
1 month ago
Charleston, United States Brooke Allen - State Farm Agent Full timePosition Overview State Farm Insurance Agent located in Charleston, SC is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Brooke Allen - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...
-
Customer Service Representative
20 hours ago
Charleston, United States Brooke Allen - State Farm Agent Full timePosition Overview State Farm Insurance Agent located in Charleston, SC is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Brooke Allen - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...
-
Guest Services Director
1 day ago
Charleston, South Carolina, United States Avocet Hospitality Group Full timeThe Guest Experience Manager plays a critical role in creating memorable experiences for our guests. As a key member of our hospitality team, you will be responsible for ensuring that our guests have an exceptional experience during their stay at The Vendue.Key responsibilities include providing exceptional customer service, ensuring that guests' needs are...
-
Guest Services
4 days ago
Charleston, United States Hendrick Automotive Group Full timeHendrick Volvo Cars of CharlestonLocation: 1464 Savannah Hwy, Charleston, South Carolina 29407 Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Supervisory Responsibilities:...
-
Guest Services Ambassador
4 days ago
Charleston, West Virginia, United States LaTour Hotels & Resorts, Inc. Full timeJob Overview: As a Guest Services Representative at LaTour Hotels & Resorts, Inc., you will be the first point of contact for our guests. You will establish a positive rapport and provide excellent guest services from check-in to check-out.Key Responsibilities:Ensure guest satisfaction by meeting their needs and expectations.Provide accurate information...
-
Guest Service Specialist
10 hours ago
Charleston, West Virginia, United States Target Full timeAbout Our CompanyTarget is a Fortune 50 company with a rich history of innovation and customer satisfaction. We're committed to making a positive impact on our communities and providing opportunities for our team members to grow and develop.Job ResponsibilitiesAs a Guest Service Specialist, you'll be responsible for:Providing exceptional guest service and...
-
Front Desk Agent
7 months ago
Charleston, United States Cambria Riverview Full timeRaines Co. - Your Future is NowStarting at $16.00 per hourPosition Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program,...