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Guest Services Agent

4 weeks ago

Charleston, United States Holiday Inn Express Charleston Full time
NorthPointe Hospitality offers a full package of benefits including 401k with a fully vested employer match, Health, Vision, Dental and PTO. NorthPointe Hospitality also offers a Daily Pay Option. Employees will be able to make secure, instant transfers of earned wages for a fee, before payday, whenever and wherever they need to, 24/7/365.

BASIC FUNCTION:

Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Performs all Front Desk related functions including but not limited to checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, problem resolution, etc. Maintains a high standard of integrity, service and hospitality at all times to promote the Beachview Club's culture with guests and co-workers.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to take written and verbal direction in English and speak English clearly. Requires the ability to relate to the public in a warm, friendly manner. Requires the ability to pay attention to detail and handle multiple tasks simultaneously. Requires thorough knowledge of Beachview Club Hotel's policies and procedures. Requires the ability to handle money, make change, and utilize office machines in normal day to day activities. Must be willing to and have the ability to work alone as scheduled.

Essential Responsibilities:
  • Greet, register, and assign rooms to hotel guest.
  • Keep records of room availability and guests' accounts. Confirm or cancel reservations for guest.
  • Check in/check outs in accordance with the hotel handling policies.
  • Issue room keys and escort instructions to their room.
  • Compute bills, collect payments, and make charges for guests for late check outs or WiFi usage.
  • Enforce hotel check in and check out policy.
  • Greet guests in a professional and cordial manner.
  • Answer all calls within 3 rings or less.
  • Advise housekeeping staff of when rooms have been vacated
  • Transmit message timely to the hotel management team.
Essential Skills:
  • Fluent in English.
  • Outgoing and welcoming personality for the hotel.
  • Follow instructions without close supervision.
  • Microsoft and excel proficient.
  • Mathematical proficiency.
  • Write clearly.
Education:
  • High school education or equivalent.