Raines Co. Guest Services Agent

3 days ago


Charleston, West Virginia, United States Cambria Riverview Full time
About Our Company

We are a family-owned business with over 30 years of experience in the hospitality industry. We pride ourselves on our commitment to building relationships with our associates, partners, and communities.

Job Summary

We are seeking a skilled and experienced Front Desk Agent to join our team. This role involves providing exceptional customer service, managing room reservations, and handling guest concerns in a professional and timely manner.

Responsibilities

Your key responsibilities will include:

  • Greeting guests in a courteous and efficient manner
  • Handling inquiries, checking-in/out, and reserving rooms
  • Maintaining a high level of service and hospitality
Requirements

To be considered for this role, you must have:

  • A high school diploma, GED or equivalent
  • Experience in customer service, forward-facing, or other guest-related positions
  • Proficient in Microsoft Office or similar computer applications
What We Offer

In addition to a competitive salary, we offer a range of benefits to support your career growth and well-being, including:

  • Medical/Dental/Vision benefits
  • A generous PTO program
  • Points-based bonus
  • Daily pay
  • Employee Referral bonus program


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