Hotel Guest Services Coordinator

1 day ago


Charleston, West Virginia, United States Aimbridge Hospitality Full time
Job Overview

We are seeking a highly skilled and experienced Front Desk Agent to join our team at the Courtyard Charleston Historic District. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a smooth check-in and check-out process for our guests.

Key Responsibilities:

  • Greet and register guests in a friendly and professional manner
  • Handle room reservations, modifications, and cancellations
  • Process payments and handle guest complaints
  • Provide information on hotel services, amenities, and local attractions
  • Maintain accurate records and reports

Requirements:

  • High school diploma or equivalent required; college coursework in hospitality or related field preferred
  • Previous experience in a hotel or hospitality industry
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and maintain a positive attitude

Compensation:

$17 per hour, with opportunities for overtime and bonuses

Benefits:

  • Medical, dental, and vision insurance
  • 401(k) retirement plan
  • Short-term and long-term disability insurance
  • Life insurance
  • Employee assistance program

Why Work with Us?

Aimbridge Hospitality offers a dynamic and supportive work environment, with opportunities for growth and development. Our team members enjoy competitive compensation and benefits packages, as well as the chance to make a real difference in the lives of our guests.



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